Human Resources Officer - London Marriott Canary Wharf

Job Summary 

Carries out the daily activities of the Human Resources Office including recruitment, total compensation, associate engagement, employee relations, and training and development. 

Delivers HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations, and operating procedures.

Assists the HR Manager and other members of the HR Team to develop and implement initiatives whilst ensuring that all associates are treated in a positive, fair and supportive manner throughout their employment. 

The role is responsible for the London Marriott Canary Wharf Hotel & Executive Apartments and may be asked to support other hotels or office locations on occasion as required.

CORE WORK ACTIVITIES

Talent Acquisition

• Work with hiring managers to co-ordinate the recruitment process, including posting positions, screening CVs, organizing and conducting interviews in compliance with the Marriott Talent Acquisition process.
• Use mHUB to manage the applicant workflow.
• Monitor candidate identification and selection process. Perform quality control on candidate identification/selection.
• Support candidates throughout the application process. Pre-employment checks, creating offers, issuing regrets and giving interview feedback. 
• Proactively source potential candidates within/outside of Company using all available resources (e.g., social media, careers fairs, networking events, recruitment fairs).
• Assist in establishing and maintaining contact with external recruitment sources. 
• Build relationships with local/international schools, universities, colleges and education providers to source suitable candidates for open vacancies, internships, work experience and apprenticeships. 
• Network with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
• Attend job fairs and ensure documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.

Legal and Compliance Practices 

• Ensure compliance with all HR legislation and keep up to date with changes to UK law. 
• Accurately maintain all associate records and files (e.g. personnel file information, interview documents, Reference checks, Criminal Background checks, Employee relations).
• Ensure employee files contain required employment paperwork, performance management and compensation documentation, are well maintained and secured for the required length of time.
• Maintain confidentiality and security of employee and property records, files, and information.
• Create, maintain and drive physical filing systems within the Human Resources offices, storage and archive. 
• Ensure compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
• Assist with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, notice boards, etc.

Employee Benefits

• Coordinate the benefits program and ensure this is communicated to associates, and to potential employees. 
• Respond to questions, requests, and concerns from employees regarding Company and Human Resources programs, policies and guidelines (e.g. Marriott Benefits schemes) and appropriately escalate to Human Resources Manager. 
• Ensure accuracy of all HR & Payroll systems people data. 

Engagement & Internal Communication

• Support administration of the AssociateVoice Engagement survey programme.
• Maintain and promote effective associate communication channels in the property e.g. daily communications via email, in person briefings, digital screens.
• Assist with regularly scheduled property-wide meetings e.g. Town Hall Meeting.
• Ensure that relevant HR information is communicated to Leaders and Associates on a regular basis (Birthday listings, Associate listings, etc.). 
• Coordinate annual long service milestone awards.
• Drive a variety of associate recognition and engagement activities, e.g. TakeCare activities, Awards cycles. 

Associate Relations

• Utilise an “open door” policy to acknowledge employee problems or concerns in a timely manner.
• Ensure associate issues are appropriately referred to the Department Manager for resolution or escalated to the HR Manager.
• Support Department Leaders with effective Absence Management approaches.
• Provide a source of information to leaders on common associate relations issues, escalating to HR Manager where appropriate. 
• Communicate performance expectations in accordance with job descriptions for each position.
• Ensure disciplinary and grievance procedures are carried out according to Company policy. Review progressive discipline documentation for accuracy and consistency. Check for supportive documentation. Use expertise to advise leaders on appropriate action. 
• Communicate property rules and regulations via the Associate Handbook.

Associate Development

• Assist with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
• Ensure attendance by all new hires, and participation of the leadership team, in training programs.
• Assist with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job. 
• Identify the developmental needs of others; coaching, mentoring, or otherwise supporting others to improve their knowledge and skills.
• Participate in the associate performance appraisal process, providing feedback as needed.

Other

• Performs other related tasks as assigned by management.
• Complies with Marriott International Hotels Limited Regional Office policies and procedures.
• Working hours as required to do your job but normally not less than 40 hours per week.

CANDIDATE PROFILE

Education & Experience

• Bachelor’s Degree or equivalent preferred
• Prior hotel human resources experience advantageous
• CIPD qualified or studying towards qualification advantageous

Skills and Knowledge

• Demonstrated experience interacting effectively as a team member with all levels of associates.
• Able to influence, drive ideas and effectively address issues guiding others toward the accomplishment of identified goals.
• Demonstrated ability to consult with HR colleagues and leaders on business issues.  
• Knowledge of employment laws and government regulations. 
• Demonstrates financial awareness.
• Proven ability to use metrics and data analysis effectively.
• Strong analytical skills; can quickly analyse situations.
• Ability to creatively execute against a strategy and drive results.
• Planning, organizing and event management skills.
• Strong communication skills (verbal, listening, writing, and presenting). Must be proficient in verbal and written English language.
• Ability to use standard software applications and hotel/office systems particularly MS Word, Excel, PowerPoint.
• Ability to use social media – e.g., platforms such LinkedIn, Instagram.

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.