Respectfully, we are not working with recruitment agencies on this role. Unsolicited approaches - including speculative CVs and direct contact with the hiring team will result in the agency being removed from our contact list.
About Medserv:
Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.
Role Overview
We are looking for an experienced HR Manager to join our Haywards Heath team. Based on-site, you will be the primary HR point of contact for the UK business - managing the full employee lifecycle, ensuring employment law compliance and acting as a trusted partner to managers and leaders across the site. You will work closely with the Head of HR & L&D, based in Dublin, supporting group-wide people initiatives while managing day-to-day UK HR operations with a high degree of autonomy. The role sits within a small, collaborative HR team spanning Ireland, the UK and Poland, playing an important part in shaping a consistent employee experience across the group.
Key Responsibilities
- Manage UK employee relations end-to-end, including disciplinary, grievance, performance and absence cases, providing timely and legally sound advice to line managers.
- Own UK recruitment activity from briefing through to onboarding, ensuring a consistent and professional candidate and new hire experience.
- Maintain current UK employment law compliance across contracts, policies, and HR practices, including GDPR and data subject rights obligations.
- Produce HR reports and dashboards using Excel and BambooHR, tracking key workforce metrics and translating data into actionable insights.
- Support delivery of the group performance management cycle and work with the L&D function to identify and coordinate development activity for UK employees.
- Administer UK benefits and payroll changes, manage offboarding, and maintain accurate employee records throughout.
- Lead local engagement initiatives and act as a visible, accessible HR presence at the Haywards Heath site.
What We're Looking For
- Minimum 5 years' generalist HR experience, ideally within an SME or professional services environment
- CIPD qualified (Level 5 minimum; Level 7 desirable)
- Solid, current knowledge of UK employment law with confidence managing complex ER cases independently
- Proficient in Microsoft Excel; experience with BambooHR or similar HRIS a plus
- Strong interpersonal skills with the credibility to influence managers at all levels
- Self-directed and organised, with the ability to operate effectively as part of a geographically dispersed HR team
Package and Benefits:
- Salary £45,000 - £50,000
- Private medical insurance
- Gym membership
- Life assurance
- Maternity and Paternity leave
- Dedicated EAP
- Pension contribution
- Professional development opportunities
- Regular sports and social events
- Healthy food with comfortable on-site recreational facilities
- Access to tax incentive schemes i.e. commuter schemes and bike to work
- Workcation options
Additional Info:
- This is a permanent full-time position with the option for Hybrid working.
- All offers of employment are subject to a valid work permit.
- Role commences immediately.
