HR Workday Adviser

HR Workday Adviser

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £42,025

Location: Exchange Tower, London (Hybrid)

Reporting to: HR Workday Partner

Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture. 

By joining our team, you'll enjoy the best of both worlds - hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

What You’ll Do:

As an HR Workday Adviser, you will play a central role in maximising the efficiency and effectiveness of our Workday platform. You will provide expert support to professional users within HR, helping to ensure Workday is well-governed, intuitive to use, and capable of meeting the organisation’s evolving needs.

You will hold/develop specialist expertise in specific Workday functional areas, lead on simplifying and documenting HR processes, and work closely with colleagues across HR, Finance, IT and business analytics to drive adoption. You will also support the implementation of new Workday products, shaping business requirements into effective system configuration and helping the organisation make the most of its Workday investment.

Working with the HR Workday Partner, you will help ensure the HR team is confident and capable in its use of Workday, supporting training, testing and continuous improvement.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• Experience using Workday as an HR user and designing business processes for one or more functional areas
• Strong understanding of HR processes and best practice
• Experience developing and delivering training and user guidance for Workday or other HR systems
• A solid background of leading on small projects involving stakeholders from different business areas.
• Proactive self-starter with a tenacity for building own knowledge quickly

What you’ll bring:

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Strong relationship-building skills and a collaborative approach to problem-solving
• High attention to detail, with strong analytical and problem-solving capability
• Adaptability and a positive approach to change
• Ability to work independently, prioritise effectively and manage multiple tasks
• Confidence working with colleagues at all levels, adapting your communication style as needed
• Resilience and tenacity when working under pressure
• Workday certification
• CIPD qualification (Level 5), or a willingness to work towards this

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Wellbeing: Health plan, gym memberships, mental health support
• Growth: We invest in your future with [courses, mentorship, promotions
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.
Apply in a few minutes:

Please apply with your CV.

Applications need to be submitted by 23:59 on 23 February 2026

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.