Director, HR Operations

What You Get to Do:

In this role as an HR, your primary focus will be on the initial stages of the employee life cycle, from offer letter generation to pre-onboarding and through the first 90 days of employment. You will play a critical role in supporting employees during this crucial stage, ensuring they feel welcomed, supported, and set up for success. This position offers a unique opportunity to build strong relationships with new hires during an exciting phase of their journey.

A key aspect of this role is the ability to understand the nuances of employment agreements within our global presence. You will confidently address a variety of questions related to benefits and support at Alpaca. Additionally, you will guide new hires on how to thrive in our dynamic, high-growth work environment.
This position offers an exciting opportunity to make a significant impact on our organization's growth and success. If you are a passionate HR professional with a strong desire to support and empower employees, we encourage you to apply.

Key Responsibilities:

• Project Management:
  • Support building of new foundational initiatives.
  • Able to discern and proactively identify areas to build out operating procedures. 
  • Can take project with little advisement and move forward with regular check ins to redirect as learning company culture. 
• Onboarding:
  • Prepare and distribute offer letters, ensuring timely manager follow-up.
  • Customize offer letters to comply with country/state-specific regulations.
  • Deliver a positive and engaging onboarding experience for all new hires.
  • Actively participate in new hire initiatives and projects.
  • Conduct regular follow-ups with new hires and their managers to ensure a smooth transition and adequate support.
  • Coordinate and facilitate virtual new hire orientation sessions for different regions.
  • Maintain accurate new hire and job requisition reports.
  • Proactively update management on onboarding progress and new hire status.
  • Oversee the entire onboarding process from offer acceptance to the 90-day mark.

• Generalist Duties:
• Build out and support engagement programs for the company.
• Promote company values and initiatives through daily interactions.
• Provide exceptional internal customer service and support by taking ownership of all HR accountabilities.
• Collaborate with department heads to identify, assess, and address employee needs and concerns.
• Foster positive employee relations by being responsive, approachable, and trustworthy.
• Ensure compliance with employment laws and regulations across our global workforce.
• Uphold company policies and practices while exercising sound judgment in handling exceptions.
• Partner with the VP of HR on payroll processing.
• Perform other HR-related duties as assigned.

Qualifications:

• 6+ years of experience as an HR generalist or higher with a strong emphasis on relationship building.
• Proven experience in managing and supporting onboarding processes within a remote/distributed company.
• Proficiency in HRIS (Bamboo a plus) and ATS (Greenhouse a plus) reporting.
• Experience with ADP, TriNet, or Deel is preferred; experience with other PEOs is permissible.
• Exceptional organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with the utmost integrity.
• Ability to meet deadlines and adapt to changing priorities in a fast-paced environment.

Preferred Qualifications:

• HR certification with a focus on Canada or Europe.
• Working knowledge in US, Canada and Europe strongly preferred.
• Experience supporting a global workforce.
• Domain knowledge (FinTech and/or  Series B to C tech companies) 

Skills and Abilities for Success:

• Cultural Sensitivity: Ability to navigate and appreciate diverse cultural backgrounds and perspectives.
• Adaptability: Flexibility to adjust to evolving business needs and priorities.
• Problem-Solving: Capacity to identify and resolve issues proactively and effectively.
• Tech: Comfortable using various HR technologies and systems.
• Self-Motivation: Ability to work independently and take initiative.
• Collaboration: Strong teamwork and collaboration skills.