HR Coordinator

TITLE: HR Coordinator
DEPARTMENT: HR

MANAGER: VP, HR, AMERS & EMEA

LOCATION: London

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

www.IPC.com

Team Overview

You'll be working closely with HR and recruitment professionals located across the US, Madrid, London, Paris, Kuala Lumpur and Singapore, assisting with various day-to-day people-related matters and HR activities.

This is a high-energy international team, that thrives on managing multiple priorities, work streams and stakeholders. Every day brings fresh challenges and exciting opportunities!

Role Overview 

As a Human Resources Coordinator at IPC, you will play a crucial role in supporting our HR department’s activities. Your efforts will assist in maintaining an efficient and responsive HR service, crucial for the well-being and development of our employees. We are looking for a proactive, organized individual who thrives in a fast-paced environment and is passionate about helping people.

• Employee queries: respond to HR and benefit inquiries and escalate matters to HR Business Partners and Benefits Manager as needed. Including managing the Regional HR Acting as a first point of contact for Employees with a positive and organised approach.
• Manage onboarding process: issue offers of employment, draft employment contracts, administer background checks, send first day essentials, and enroll employees on systems and with benefits providers.
• Complete offboarding duties: process employee offboarding and provide support to employees who are leaving the organization.
• Probation periods: track and manage employee probation processes, management reminders and probation completion or extension paperwork.
• Maintain employee files: maintain accurate employee files for current and former employees. 
• HRIS System: ensure data integrity in our employee records and develop our HRIS system (Oracle cloud) to further automate and streamline our work practices.
• Payroll: Process payroll changes and work closely with Payroll to ensure changes are processed appropriately.
• Benefit changes: process changes with vendors including additions, terminations, and status changes.
• Leaves of absence: serve as the main point of contact for employees and managers regarding leaves of Maintain internal records, manage absence records and return to work processes.
• Purchase requisitions and invoicing: raise purchase requisitions and process invoices in the Oracle system, monitor and reconcile vendor billing, and resolve administrative problems with the vendor representatives.
• Supporting IPC’s People Programs: supporting our strategies to drive talent development, wellness, inclusion and mentorship at IPC.
• Employee Experience: assist with initiatives that improve employee experience, including organization or employee events, coordination of Town Halls and other initiatives for HR and the Executive Team.
• Recruitment: support recruitment activity, including interview scheduling and welcoming candidates.

Key Objectives

• Employee experience: providing a responsive and high-quality HR service to the organization and supporting people programs aimed at enhancing employee engagement and organizational culture.
• Deepen business insight: cultivate a thorough understanding of the business, its products and objectives through ongoing curiosity and continuous learning.
• Centralize activities: support the consolidation of our operational, compliance, and process-oriented tasks to streamline processes and ensure consistency.
• Drive Automation and Efficiency: enhance operational activities by leveraging technology and forging strong partnerships to boost automation, efficiency, and overall optimization.
• Support Business Partners: empower the Business Partner function by reducing their operational and proactively supporting them with processes, documentation and support.

Essential Skills and Experience to be Successful in the Role

• Bachelor’s degree in Human Resources, Business, Law, or other related field.
• 1 year of proven experience as an HR coordinator or within an administrative position.
• Knowledge of human resources processes and best practices.
• Ability to handle data with confidentiality.
• Good understanding of labour laws.
• Excellent organizational and time-management skills.
• Outstanding communication and interpersonal skills.
• Emotionally intelligent team player who is passionate about building relationships.
• Strong emotional intelligence and a passion for working with and supporting people
• Proficiency in MS Office applications.
• Trustworthy and professional in all situations.
• Self-starter who can take initiative and work autonomously when needed.
• Pro-active and eager learner who is keen to progress their knowledge within HR and a business.

Desirable Requirements:

• Communication: confident communicator with people at all levels of the business.
• Empathetic: must have a caring mindset with a desire to create positive experiences.
• Problem Solving: solutions focused approach, good judgement, and adept in problem-solving.
• Organizational skills: fantastic organization and time management skills required
• Confidentiality: capable of handling confidential and sensitive matters. 
• Flexible: must be adaptable and flexible to the shifting needs of the department. 
• Persistent: a results-oriented “doer” who goes beyond the call of duty.
• Experience working in Human Resources in either the US or European.
• Experience working in corporate fast-paced environments (ex: Financial Services or Technology organizations).
• Exposure to Employment Law practices in the US or EMEA.
• Experience using HRIS Systems, such as Oracle.
• Ability to be flexible in working hours, in line with department and employee needs.

PLEASE SUBMIT YOUR CV IN ENGLISH 

What’s in It for You?  

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:  

• Competitive Base Salaries
• Private Medical Insurance, Dental Insurance and Optical Reimbursement
• 25 Holidays per Year Plus Public Holidays 
• Additional Time off for Charity Work and Volunteering 
• Tuition Reimbursement 
• Certification Bonus Program 
• Access to “IPC University” our Internal E-Learning Platform 
• Access to LinkedIn Learning 
• Structured Onboarding Training and Peer Mentor Support 
• Wellness Program 
• Fitness Membership
• Cycle to Work Scheme
• Season Ticket Loan
• Employee Referral Scheme 

Further information about your benefits will be provided during your onboarding process.

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.  

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. 

You can explore more about our culture, offerings and commitment to living our Core 4 values, on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/. 

IPC’s Diversity Statement: 

“The IPC work culture is one that fosters inclusion, prioritizes diversity and collaborates with our local communities. Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness. We encourage all team members to actively support our commitment to join in a celebration of social equality and justice, with a focus on actions that improve our firm and communities”  
– Kurt Adams, Chief Executive Officer