HR Administrator

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

We are seeking a detail-oriented and proactive HR Administrator to join our HR Service Delivery team at Shawbrook. This is a vital role responsible for managing all HR administrative tasks, ensuring compliance with company policies, and supporting the HR team in delivering high-quality service. This is an ideal opportunity for an experienced, customer focused, Administrator looking for 1st line exposure to the business within a professional organisation. 

Key Responsibilities

• Maintain accurate and up-to-date employee records across multiple HR systems
• Create and update employee files while ensuring confidentiality of sensitive employee data
• Manage invoices and liaise with finance teams to ensure accurate coding and processing
• Process payroll reports and resolve payroll queries efficiently
• Serve as the first point of contact for all employee queries regarding policies, processes, and general HR matters
• Support the wider HR team with BAU and cyclical benefit administration
• Conduct exit interviews to gather insights on employee experience and share findings with appropriate stakeholders
• Provide administrative support for cyclical processes such as employee screening and holiday buy/sell programs
• Support key projects within the HR function
• Offer advice and guidance to managers on first-stage employment matters including short-term absence and family leave

• Previous administrative experience gained within the financial services or professional services industry.
• Able to demonstrate excellent stakeholder management skills and comfortable liaising with employees, management and external stakeholders. 
• Able to demonstrate a keen interest in improving processes in order to enhance the employee experience.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done