Hospitality Lead

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Hospitality Lead

What The Job Involves:

Lead operational excellence across 6,000+ meetings, 800+ events, and 50,000 annual visitors while delivering world-class guest experiences at our most demanding EMEA location.

Key Responsibilities

Hospitality Excellence

• Maintain and enhance service standards and operational playbooks

• Deliver exceptional guest experiences from arrival through departure

Team Leadership

• Lead and develop hospitality professionals and vendor teams

• Build strong relationships with senior stakeholders

• Foster continuous improvement culture through training and mentorship

Executive Engagement

• Serve as primary hospitality contact for client leadership

• Present confidently to executives with polished communication standards

Operations Management

• Oversee complex event production with meticulous attention to detail

• Balance operational execution with strategic planning

• Manage multiple high-stakes projects simultaneously

Required Competencies

Core Skills

• Customer-centric mindset with unwavering focus on guest satisfaction

• Natural relationship builder with diverse stakeholders

• Strong corporate hospitality and event management expertise

• Intuitive brand representation and experience delivery

• Executive presence with confidence in senior leadership interactions

Professional Capabilities

• Exceptional detail orientation with strategic perspective

• Strong multitasking and prioritization abilities

• Proactive problem-solving with anticipatory thinking

• Adaptable and resilient under pressure

• Impeccable communication and project management skills

This role demands a leader who combines strategic vision with flawless execution to maintain London's position as our flagship hospitality operation.

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Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email [email protected] or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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