Head of Talent Experience and Development

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

To elevate the employee experience across the entire lifecycle by fostering engagement, driving professional growth, and managing comprehensive benefits programs. The role aims to ensure an inclusive and enriching workplace culture that supports talent retention, development, and alignment with Teya’s 2025 strategic goals.

Job Description*

A list of the specific duties, tasks and responsibilities in this role.

The Head of Talent Experience and Development plays a pivotal role in shaping and enhancing the employee experience within our organisation. Reporting to the Chief People Officer, this role oversees three key functions: Experience and Engagement, Onboarding and Learning & Development, and Benefits. Each function is led by a dedicated team member, with the Head of Talent Experience and Development providing strategic direction, leadership and measurable impact.

Key Responsibilities:

Experience and Engagement

• Develop and execute engagement strategies that foster a sense of belonging and commitment across all levels of the organization.

• Oversee recognition programs to celebrate and reward employee achievements.

• Enhance the employee journey from onboarding to offboarding, ensuring a seamless and supportive experience.

• Leverage data insights to measure and continuously improve engagement and experience initiatives.

Onboarding and Learning & Development

• Lead the design and delivery of learning and development programs that support professional growth, upskilling, and career progression.

• Collaborate with functional leaders (sales, operations, and tech) to develop tailored learning courses, in addition to the implementation of a companywide Learning Academy.

• Build and refine onboarding processes aligned with organizational values and goals.

• Stay up to date with industry trends to ensure learning initiatives remain innovative and effective.

Benefits

• Oversee the development, implementation, and administration of competitive benefits and well-being programs that prioritize employee health, satisfaction, and work-life balance.

• Lead the transition to a flexible benefits model, enabling employees to tailor benefits to their individual needs

• Continuously review and optimize benefits offerings to ensure competitiveness and alignment with employee needs.

Qualifications

• Education & Experience

  • Bachelor's degree in human resources, Organisational Development, Business Administration, or a related field. A master's degree is a plus.

  • Minimum of 7 years of experience in HR, employee engagement, or learning and development, with at least 3 years in a leadership role.

• Skills & Competencies

  • Proven ability to develop and execute employee engagement strategies.

  • Strong leadership skills with experience managing and mentoring teams.

  • Expertise in learning and development methodologies, including instructional design and talent management frameworks.

  • Solid understanding of employee benefits and well-being programs.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.

  • Analytical mindset with the ability to assess program effectiveness and drive continuous improvement.

• Other Requirements

  • Strong knowledge of HR best practices and compliance.

  • Proficiency in HRIS, LMS, and other relevant tools.

  • A passion for creating a positive and empowering workplace culture.

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

• Cycle-to-Work Scheme;

• Health and Life Insurance;

• Pension Scheme;

• 25 days of Annual Leave (+ Bank Holidays);

• Office snacks every day;

• Friendly, comfortable and informal office environment in Central London.