The role involves overseeing logistics function, managing 3PLs, leading a logistics team, and improving supply chain operations for a customer-focused environment.
Logistics Strategy & Operations Management:
- Oversee the entire logistics function, including both inbound and outbound supply chains.
- Oversee 3PL & in house warehouse operations
- Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas etc.
- Oversee the logistic elements of marketplace onboarding.
- Provide strategic oversight of warehouse management and the 3PL partner relationships.
- Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence.
- Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions.
Team Leadership & Development:
- Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives.
- Oversee logistics staff in both warehouse and customer service operations.
- Drive process improvements in areas like stock synchronisation, packaging, and vendor management.
Vendor & Supplier Management:
- Maintain strong relationships with key logistics vendors, carriers, and 3PLs.
- Conduct regular performance reviews and ensure contractual compliance.
- Oversee the onboarding and performance management of new logistics suppliers.
Operational Excellence:
- Identify opportunities for continuous improvement in logistics processes and systems.
- Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations.
- Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction.
Customer Service Support:
- Work closely with the customer service team to address delivery-related escalations.
- Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively.
- Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date.
Requirements
- 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role.
- Strong understanding of fashion, e-commerce, and supply chain operations.
- Proven leadership skills, including experience managing cross-functional teams.
- Excellent negotiation, communication, and problem-solving abilities.
- Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership).
- Experience in start-up / scale up organisations highly advantageous
Top Skills
Aftership
Dhl
Logistics Management Systems
Pvx
Shipping Platforms
Ups
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