Head of Risk and Compliance

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.
From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we’re only just getting started.
ROLE OVERVIEW

As the Head of Risk and Compliance you will be responsible for designing, implementing, and overseeing Zego's risk management and compliance strategies. You will ensure that the business operates within regulatory requirements while proactively managing risks to safeguard customers, stakeholders, and Zego. This role requires a strategic thinker who can balance regulatory obligations with commercial objectives in a fast-paced, tech-driven environment.

WHAT YOU'LL BE WORKING ON

Risk Management:

Your role will be central to keeping Zego on solid ground, ensuring the business is prepared for the challenges of a fast-moving and competitive industry while prioritizing good customer outcomes. Here’s what that means in practice:

• You’ll refine and strengthen Zego’s existing risk management framework, ensuring it remains aligned with strategic goals and incorporates a focus on protecting customer interests. The framework will support identifying, assessing, and mitigating potential risks while safeguarding Zego’s ability to deliver fair value and reliable services to customers.
• You’ll keep a watchful eye on risks across all areas of the business: financial, operational, IT-related, regulatory, or reputational. By anticipating issues before they arise, you’ll help Zego stay ahead while ensuring potential risks do not compromise the customer experience or the delivery of good outcomes.
• You’ll oversee the implementation of scalable risk controls and monitoring processes. These controls will be designed to minimise disruption to customers while ensuring their needs and expectations are consistently met.
• You’ll work to deepen Zegons’ understanding of risk management at all levels, helping them recognise how effective risk management supports good customer outcomes. Through targeted training sessions, open communication, and ongoing engagement, you’ll embed a culture that prioritises customer protection alongside business resilience.

Compliance Management:

Compliance isn’t just about ticking boxes, it’s about building trust and ensuring Zego consistently delivers on its promises to customers. You’ll lead the way by:

• Supporting the team to monitor FCA requirements and other regulatory obligations, keeping Zego compliant while ensuring good customer outcomes are met.
• Refining and enhancing compliance policies and procedures to ensure they are clear, actionable, and customer-focused. By improving Zegons’ understanding of these policies, you’ll empower them to take ownership of their role in maintaining compliance and delivering good outcomes for customers.
• Leading the team to conduct regular reviews and audits of the Compliance Monitoring Programme, identifying gaps and ensuring control measures are working effectively, evaluation improvements made for their impact on customer outcomes.

Reporting:

Effective reporting is vital to governance, ensuring transparency, accountability, and a commitment to good customer outcomes.

• You’ll ensure reporting mechanisms are robust and aligned with regulatory expectations while highlighting their impact on customers. This includes tracking performance metrics related to customer outcomes, such as complaints resolution and value assessments.
• You’ll prepare and present detailed reports to the Board, Risk Committees, and other stakeholders. These reports will include compliance performance, emerging risks, and regulatory updates, with a particular focus on how these factors influence customer trust and satisfaction.
• You’ll manage the preparation and submission of regulatory filings, ensuring they meet deadlines and reflect Zego’s commitment to transparency and delivering fair value to customers.
• In the event of regulatory breaches, you’ll lead the response and reporting process, emphasising how corrective actions will minimise customer impact and prevent future occurrences.

Operational Leadership:

You’ll lead by example, ensuring Risk and Compliance delivers real impact while keeping customer needs at the forefront:

• You’ll mentor Risk and Compliance team members, helping them understand the importance of aligning their work with customer-centric goals and equipping them to meet those objectives effectively.
• As Zego develops and launches new products, you’ll ensure they meet regulatory requirements and align with the company’s risk appetite. You’ll prioritise customer protection, ensuring new offerings provide fair value and deliver positive outcomes.
• Support the Director of Legal and Regulatory Affairs in building a high-performing, collaborative, and engaged team by contributing to talent acquisition, development, and retention strategies. 
• Help foster a culture of excellence, trust, and accountability, ensuring the team is equipped with the skills, structure, and mindset to consistently deliver exceptional results aligned with the Zego’s goals

HOW WE WORK

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We don't mandate fixed office days. Instead, we foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. You have the flexibility to choose the day that works best for you and your team. We cover the costs for all company-wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

BENEFITS

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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