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Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
Job DescriptionWe're looking for an experienced product leader to step into the role of Head of Product – Score and Report in our Direct-to-Consumer business. Reporting to the Product Director, you will lead our product offerings that help consumers view, understand and improve their Experian credit score and report. As a senior member of the Product team, you will have responsibility for growing and enhancing the propositions and features at the heart of Experian's product set.
What you'll do:
- Define the Product Vision and Strategy: Develop, articulate and deliver a clear product vision and strategy for Experian's Score and Report domain, across all product tiers including both app and web.
- Delivering Innovations and Strategic Initiatives: You will lead the delivery of new innovations, products, features and large strategic projects to enhance our credit score and report offerings. You will lead large cross-functional teams to both develop these initiatives and take them to market.
- Team Leadership: Manage and mentor a team of Product Managers, Product Owners, and Product Analysts, promoting a collaborative and outcome driven culture.
- Cross-functional Collaboration: Work with cross-functional teams and stakeholders to ensure delivery of key projects.
- OKR Ownership: Manage the OKRs for the Score and Report domain, ensuring alignment with business goals and overall responsibility for performance of the domain.
- Driving Engagement and Growth: Implement strategies to increase customer engagement, upsell premium offerings, and improve retention through innovative and valuable features.
- Product Leadership Experience: Prior experience as a Head of Product or as a senior Product Manager ready to step into a leadership role, with extensive product experience, driving product success.
- Consumer focus: Deeply consumer-obsessed, with a strong commitment to understanding and solving genuine customer problems. You will have created product experiences that meet the real needs of our customers, ensuring that their satisfaction and success are at the heart of everything you do.
- People Management: Strong team leadership skills with the ability to inspire and mentor a team to achieve excellent outcomes.
- Strategic Vision: Demonstrated experience in developing and implementing a product vision and strategy that drives business growth and enhances customer satisfaction.
- Stakeholder Influence: Experience managing and influencing a wide range of stakeholders, including senior executives and cross-functional teams.
- Commercial Acumen: Strong understanding of commercial metrics, with experience developing and presenting business cases. Experience communicating product updates, milestones, and progress to stakeholders.
Benefits package includes:
- Hybrid working
- Great compensation package and discretionary bonus
- Core benefits include pension, bupa healthcare, sharesave scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: EB7
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