MS Amlin Business Services (ABS) is seeking to align our newly introduced Product-Centric ways of working to our group customers through the introduction of a focused set of value-focused business services supporting our core insurance business processes. This senior leadership role requires a candidate to demonstrate a proven track record of building exemplary relationships with senior business stakeholders and driving end-to-end delivery and development of reliable and trusted IT solutions.
As the Business Service Owner and Head of Product across a line of Finance & Actuarial (F&A) IT Products, you will be accountable for engaging with senior Finance, Actuarial and Treasury business stakeholders to deeply understand their IT system requirements and take accountability for delivery against them. This role is the primary point of contact for all F&A application services to our customers. You are accountable for managing the engagement with our Legal Entity business stakeholders and delivering a high-performing Business Service.
This role is required to support the development and performance of key F&A Products that contain critical business applications that are used by our Legal Entity customers. Acting as a subject matter expert and working with your IT Product and Technical Service teams, you’ll govern and report on the Business Service performance, ensuring that the needs of the business and its users are met through high-quality service delivery.
About The Job
What you’ll spend your time doing:
While there is rarely a ‘typical’ day here’s a snapshot of some of the key parts of the job:
Strategic Direction and Guidance
- Monitoring and reporting on the performance of F&A services, implementing strategies for continuous improvement and working with Enterprise Architecture, Business Owners, Product Teams and Technical Service Owners to agree strategy and roadmaps for the F&A products
- Managing service improvement through the chairing of key governance decision-making forums directly engaging business stakeholders in the evaluation, prioritisation and execution of improvement activities and projects
- Clearly recording, maintaining and reporting on operational and change backlogs including establishing dashboards and metrics for product lines – on overall health of products across operational delivery and change
Customer Centric Stakeholder Engagement
- Serving as the main engagement point for F&A services to key Business stakeholders across the Legal Entities, ensuring alignment between business needs and service offerings.
- Engaging with Business Stakeholders responsible for finance, actuarial, and treasury business areas to develop and maintain a deep understanding of your customers and their evolving needs – establishing a common understanding of priorities and expectations
- Proactively assessing the service landscape for risks to delivery – service continuity and functional improvements – providing reasonable mitigations, aligning with your stakeholders on operational resilience requirements and business continuity plans
Management of Product-Orientated Service Delivery
- Overseeing the development and deployment of the product backlogs, taking customer input to drive prioritisation and operational delivery of F&A products, ensuring they meet or exceed SLAs and deliver exceptional customer experiences
- Coaching the F&A IT Product Owners in maintaining a groomed, healthy backlog of changes, whilst highlighting and mitigating risks in time and ensure skills and capabilities in place are in place to support the delivery of the F&A product roadmaps
- Managing the definition of the end-to-end service such that all delivery partners operate to a contractual or OLA obligation to meet the agreed business outcomes and report on and providing visibility of the iterative delivery of ‘plan’, ‘build’ and ‘change’ for the F&A product scope
Collaboration with Technical Teams
- Collaborating with technical teams and senior leadership to translate between technology and business requirements, ensuring successful communication and outcomes delivered
- Working with technical infrastructure teams to drive service performance to the agreed service specifications (assuring Service Level Agreements), govern the implementation of change, establishing key metrics, through its lifecycle from idea through to release and business stakeholders to clarify Total Cost of Ownership (TCO) for the service, establish financial forecasts and tracking overall spend to budget in partnership with Finance stakeholders
- Managing external partners and suppliers to ensure they operate to contractual obligations to meet the agreed business outcomes
You’re going to enjoy this job if you also enjoy…
- Balancing high-level strategy with the hands-on management of IT services and solutions
- Establishing relationships with business stakeholders to contribute directly to the success of technology-enabled business outcomes
- Being the trusted advisor and subject matter expert who drives technical solutions and services to address finance, actuarial and treasury business problems
- Collaborating with both technical teams and non-technical business leaders to achieve business objectives and develop a team of IT Product Owners and technical delivery teams to reach their full potential
What you’ll need:
For this particular role there are some important qualifications and experience we need you to have. These include:
- Proven experience in managing the delivery of F&A business application services
- Experience of leading a team of up to 8 Product Owners
- Delivered up to 25 applications with budget ownership in the region of £20m.
- Excellent communication and leadership skills, with the ability to influence and collaborate with senior leadership and technical teams
- A results-driven approach with a strong focus on delivering high-quality IT services and improving performance
- Experience in reporting, governance, and continuous service improvement
What Can You Expect From Us?
- Competitive Base Salary
- Performance Related Discretionary Bonus
- Holiday: 28 days core annual leave, and you can buy up to 5 days
- Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
- Private Medical: cover for yourself. Family members/dependants can be added
- Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits
- Life Assurance: 5x annualised base salary
Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to ‘think outside the box’ because it calls on that diverse range of ideas, perspectives and lived experiences.
We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see.
Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age.
About Ms Amlin
MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.
This role sits within our Business Services division (MS ABS) which supports our entire organisation through legal, HR, facilities management, marketing, IT, risk management, compliance and finance.
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