Head of Payments

Your new adventure

• Own and define Pipedrive’s global payments strategy and end-to-end payment performance
• Ensure frictionless payments for a global customer base and the reliable processing of large-scale payment volumes.
• Build and lead the Payments function, including strategy, processes, governance, and team growth
• Lead payment product strategy, including payment flows, global payment method expansion, and PSP architecture
• Manage and scale partnerships with 10+ payment providers (banks & fintechs), owning SLAs, commercial terms, and operational performance
• Drive continuous improvement of key payment KPIs such as authorization rates, retries, payment economics, fraud, and chargebacks
• Partner closely with Engineering to design and evolve a scalable, resilient, and compliant payments architecture
• Oversee Payments BI to ensure automated monitoring, anomaly detection, and executive-level insights
• Ensure compliance with regulatory and network requirements (PSD2/SCA, PCI, and local market regulations)
• Act as a senior payments advisor internally, influencing executive stakeholders and cross-functional teams

Does this sound like you?

• 8–10+ years of experience in Payments within a global merchant, SaaS, or digital business (12+ years preferred)
• Deep, hands-on understanding of the full payments lifecycle, including authorization, settlement, reconciliation, fraud, and chargebacks
• Strong knowledge of global payment methods, subscription billing, retries, and dunning mechanics
• Experience leading payment product strategy and managing multi-PSP or orchestration architectures
• Proven ability to partner with Engineering on APIs, integrations, and platform design
• Strong understanding of payments economics, cost structures, and optimization levers
• Experience owning payment KPIs and using data to drive strategic and operational decisions
• Demonstrated leadership experience, including building and scaling teams or functions
• Excellent stakeholder management skills with the ability to influence at executive level
• Fluency in written and spoken English

Why Pipedrive?

• People-first culture - Be part of a team that values authenticity, champions collaboration, and supports each other—no egos, just teamwork. Work alongside top talent from around the world in an inclusive space where different perspectives fuel our best ideas. Everyone is welcome
• Unlock potential – Push boundaries, take ownership, and experiment with the latest technologies as we enhance our AI First Vision. We empower bold ideas that drive real change
• We’ve got you – Your well-being matters. Enjoy flexible hours, wellness perks, and SWAG. Think performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and even pawternal leave—because we take care of ourselves and our people
• Grow with us – Whether through mentorship, coaching, or internal mobility, we invest in helping you unlock your potential. Open, honest feedback and clear communication are at our core. We grow together through trust and accountability
• Packed with purpose – Help 100,000+ small and medium-sized businesses grow and succeed while doing meaningful, customer-driven work


Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company.  Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.


Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.


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