Head of New Business Development, Consumer

Head of Business Development – Consumer UK

Location: London
Reporting to: Head of Consumer, UK

About Chubb
Chubb is the world’s largest publicly traded property and casualty insurance company. We are committed to expert craftsmanship, delivering exceptional service and innovative solutions to our clients. Join us and be part of a team that values integrity, collaboration, and growth.

The Opportunity
We are seeking a dynamic and results-driven Head of Business Development to lead our Consumer UK portfolio. This is a pivotal leadership role responsible for driving new business growth across Accident & Health and Personal Lines products. You will own the new business strategy, build and manage a high-quality pipeline, and lead conversion through close collaboration with cross-functional teams.

Key Responsibilities

• Develop and deliver the UK Consumer New Business plan, setting and achieving product-level targets.
• Build, manage, and execute a robust pipeline across all Consumer verticals.
• Ensure disciplined opportunity management, maintaining accurate records and progression in HubSpot.
• Monitor submissions and proactively manage opportunities through the full sales lifecycle.
• Collaborate with Underwriting, Legal, Compliance, Marketing, Digital, and Account Management teams to ensure timely, high-quality responses.
• Track, analyse, and improve conversion rates and sales KPIs, taking corrective action as needed.
• Work closely with Marketing to ensure impactful sales collateral supports growth.
• Partner with Account Managers to identify and develop cross-sell and up-sell opportunities.
• Support digital growth targets and optimise digital distribution in partnership with the Digital team.
• Leverage relationships across the wider Chubb portfolio to identify joint opportunities.
• Act as a central point of coordination for Consumer New Business activity, fostering strong collaboration.
• Build credibility and influence with senior stakeholders through data-driven insights and clear communication.
• Champion a proactive, accountable, and customer-focused sales culture.

Skills & Experience 

• Extensive sales experience, ideally within Consumer Accident & Health and Personal Lines insurance.
• Proven track record of delivering new business growth against challenging targets.
• Demonstrated expertise in pipeline management, CRM usage, and KPI-driven sales management.
• Ability to operate effectively in a complex, matrixed organisation with multiple stakeholders.
• Strong commercial acumen, balancing growth, profitability, and risk.
• Highly proactive, results-driven, and self-motivated.
• Effective collaborator across underwriting, legal, compliance, marketing, digital, and distribution teams.
• Analytical mindset with a focus on data, insight, and continuous improvement.
• Clear, confident communicator with strong influencing skills.
• Operates with integrity and professionalism, fully aligned with Chubb’s values and culture.