Job Description :
Diageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry – Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two largest spirit brands in the world, Johnnie Walker and Smirnoff and 20 of the world’s top 100 spirit brands. Its portfolio also includes Crown Royal, J&B, Buchanan’s and Windsor Whiskies, Cîroc and Ketel One vodkas, Captain Morgan, Baileys, Don Julio, Tanqueray and Guinness.
Diageo has built a strong platform for growth – through investment in its own brands, and by acquisition to broaden the geographical footprint and category depth and range. The company’s strong local business units are well positioned to win in increasingly competitive and fast-paced environments. Diageo’s portfolio is well-diversified across price-tiers, enabling it to participate where consumer opportunity is greatest, and to capture shifts in consumer preference.
Diageo's culture is built and maintained by the five values that underpin its business and guide how Diageo works. At Diageo, employees are passionate about its customers and consumers and want to be the best. They give each other the freedom to succeed and value each other. Employees work hard so they can be proud of what they do and how they do it. While Diageo moves at pace, constantly evolving and improving, its values remain consistent. Diageo wants employees to live these values every day, everywhere so that Diageo can be proud of what they do and be the best that they can be.
More about Diageo is available at its web site: https://www.diageo.com/
About the Function:
Our Sales team love building relationships, connecting with customers to sell our much-loved brands in new and vibrant markets where they can thrive. They help sell our iconic brands across 180 countries every year.
We’re operating across different markets, channels, and areas of expertise. Using your curiosity and passion, you’ll make the most of consumer insight and digital platforms, reaching new customers, markets, and celebrations to help us achieve our growth potential. We’ll support your learning and growth as you develop your career with us and work with people across our business to realise your fullest potential.
About the role:
As the Head of Guiness Quality & Dispense, you will lead the agenda across Quality to protect and grow Diageo’s On Trade business. You will create, deploy and maintain an efficient model of internal and external dispense technical services Nationally through leading a team of 6 Regional Quality Managers to ensure Diageo is consistently delivering against our Quality Standards via our Quality Executive team. You will be responsible for the coaching, motivation and development of a technical leadership team, creating an inclusive and positive culture that enables everyone to thrive and perform at their best. Working closely with the Heads of Field & Technical, Operations, Commercial and Central Capability teams, you will be relentless in driving continuous quality improvement for GB, seeking out and leading on new innovative solutions to drive our Quality agenda forward and remain market leading on our solutions. Our ambition is to have the best technical services organization in the industry.
Role Responsibilities:
Create and deploy the technical service model Nationally, ensuring technical breakdowns are solved within SLA, and internal and external resource is optimised across territories to maximise potential for proactive callage.
Set and deliver quality standards Nationally through clear objective setting and performance/KPI tracking of your Regional Quality Manager team, continuously deploying and optimising all quality levers, including in call standards, overflow work and equipment management.
Support relationships with 3rd party contractors and lead brewers, ensuring regular business reviews to deliver against quality KPIs, supporting with third party budgets to manage in month forecasting & delivery
Understand and consistently apply the controls process of in outlet activity, including the audits and asset management procedures ensuring all direct reports are competent in and adhere to these standard practices
Coordinate the National event calendar, ensuring operational readiness for resources and equipment. Ensure quality standards are met. Confirm all direct reports have the skills to manage the end-to-end deployment process within their teams.
Drive regional connectivity between Technical services and Commercial teams, working hand in hand with the F&T Leadership team to ensure understanding of commercial priorities and translating these to the technical action plan/deliverables.
Directly responsible for managing a group of Regional Quality Managers by setting clear daily activity plans and priorities. You will also manage and evaluate their performance against commercial and quality benchmarks.
Use data to drive continuous improvement in execution to remain competitive in the Quality market
Responsible for building a positive, diverse and inclusive team culture in which teams members are motivated, coached and developed to thrive as individuals and as a team with a key focus on people related process improvement to embed the right culture across the Quality team
Lead relevant Guinness quality transformation projects, using latest market insights and innovation and industry guidelines to unlock an outstanding service.
Lead the ambition to scale our formats, including draught and micro draught across our Guinness and Guinness 0.0 range.
Experience / skills required:
Line manager experience with the ability to motivate, coach, develop and create high performing teams
Inclusive mindset where differences within the team are valued and leveraged to drive stronger outcomes
Strategic thinking & ability to evaluate and adapt plans as required
Stakeholder engagement and ability to build strong strategic relationships internally and externally across all levels.
Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes
Analytical problem solving and decision making with consistent record of delivering continuous improvement.
Excellent verbal and written communication.
Good organisational and planning skills.
Flexible Working Statement:
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.
Diversity statement:
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.
We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.
Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.
Worker Type :
RegularPrimary Location:
1HQAdditional Locations :
Job Posting Start Date :
2026-04-09Diageo London, England Office
Lakeside Drive, Park Royal, , , London, United Kingdom, NW10 7HQ
