Head of Global Technology Services Program Management

About us

WEX is a global commerce platform that helps businesses solve operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 5,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

About the opportunity

The Head of Global Technology Services Program Management is a critical leadership role within the WEX organization, serving as a strategic partner to the CIO, CISO, and Shared Capabilities leaders in Technology and Digital in driving end-to-end outcomes for our 2025 portfolio of products.

You will be responsible for leading and overseeing a team of Technical Program Managers, ensuring the successful planning, execution, and delivery of key initiatives. You will play a vital role in modeling extreme ownership, fostering collaboration across departments and partners, defining and promoting best practices, and driving continuous improvement in program management processes.

About the Team

The Technology Innovation Strategy Office (TISO) is an enabling team focused on driving innovation, improving software quality, and fostering a culture of excellence within WEX Technology. TISO achieves this by investing in talent development, leveraging data-driven insights, aligning technology with business goals, optimizing development processes, and building a strong technology brand. TISO team members will range in expertise from traditional project management skills to those demanded by flow engineering. The ideal candidate will be able to navigate the complexities of the organization while adhering to the vision of improvement as outlined in the Tech Transformation.

You will collaborate closely with the Technology and Product senior leadership of Global Technology Services, including Shared Capabilities, and Information Security, acting as the aligned execution owner for all prioritized work.

Key Responsibilities

• Leadership, Team Development, Standards Definition: Lead, mentor, and coach a team of Technical Program Managers, fostering a high-performing and collaborative environment. Provide guidance and support to team members in their day-to-day activities, defining best practice and then ensuring they have the necessary skills and resources to succeed. Strategically hire as needed.

• Talent Development and Retention: Recruiting, developing, and retaining top technical talent, fostering a mission-driven and inclusive work environment

• Strategic Planning and Alignment: Partner with Technology and Digital leadership to support their development of the strategic roadmap for the line of business, ensuring alignment with overall business goals and priorities. Facilitate Program Increment or Continuous Planning processes within and across Technology domains, collaborating closely with senior technology leaders, solution architects, product partners, and agility engineers.

• Execution and Delivery: Oversee the execution of multiple projects and programs within the line of business, ensuring they are delivered on time, within budget, and with high quality. Monitor progress, identify and mitigate risks, and implement corrective actions as needed. Define and report on program health, success metrics, and active progress. Automate ruthlessly. 

• Ecosystem Building: Build strong internal and external networks, fostering collaboration, and breaking down organizational silos

• Stakeholder Management and Communication: Facilitate effective communication and collaboration between teams, ensuring transparency and alignment. Provide regular updates and reports on program status and progress.

• Process Improvement and Best Practices: Drive continuous improvement in program management processes and methodologies, promoting best practices and sharing knowledge across the team and organization. 

• Financial Management and Reporting: Oversee program budgets and financial reporting including capitalization, ensuring accurate and transparent tracking of costs and resource allocation.

Requirements

• Education: BS/BA Degree in technical/information science or a related field, or equivalent experience

• Experience: 10 or more years of relevant experience in program management, with at least 2 to 3 years of experience in a leadership role overseeing a team of Technical Program Managers.

  • Strong business acumen and industry awareness in the product line expected. This means:

    [Direct experience in a relevant line of business (mobility, benefits, travel, corporate payments, etc. industries) ] OR [Direct internal technology domain (information security, cloud technologies, data and analytics, etc.)]

    Coordination with business stakeholders in Legal, Compliance, and Marketing

• Technical Skills:

  • Hands-on development experience, with a deep understanding of the software development lifecycle (SDLC) and the ability to work closely with engineering teams.

  • Proficiency in data analysis and visualization tools such as Power BI to design and develop dashboards that support program management and decision-making.

  • Expertise in Agile methodologies (Scrum) and project management tools and software (Jira and Planview ).

  • Experience in designing and executing streamlined, automated reporting and governance processes that integrate data hygiene with flow optimization, process coaching, and end-to-end delivery facilitation.

• Leadership and Communication: Exceptional leadership skills with experience building and managing a global team, providing hands-on accountability and delivery of work for the line of business alongside management expectations

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $150,000.00 - $200,000.00