Head of Fraud

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

As Head of Fraud at Teya, you will be the strategic leader responsible for safeguarding our business and customers from fraud-related threats across our payments and acquiring platforms. You’ll oversee the design and implementation of end-to-end fraud risk frameworks, ensuring they are scalable, data-driven, and aligned with regulatory expectations. This role requires a blend of strategic vision, operational excellence, and stakeholder influence—working closely with executive leadership, regulators, and cross-functional teams to embed fraud prevention into every layer of our business.

You’ll lead a high-performing team across fraud operations, analytics, and investigations, and be accountable for setting KPIs, managing risk appetite, and driving continuous improvement. Your decisions will directly impact customer trust, regulatory compliance, and commercial performance, making this one of the most critical leadership roles in our organization.

Key Responsibilities:

• Define and execute Teya’s fraud strategy across acquiring, payments, and financial products.

• Lead cross-functional teams including fraud operations, analytics, and compliance.

• Collaborate with regulators and internal stakeholders to ensure robust governance and transparency.

• Influence at C-suite level to align fraud risk with commercial and strategic goals.

• Drive continuous improvement in fraud detection systems, leveraging AI and data science.

• Champion a customer-first approach to fraud prevention, minimizing friction while maximizing security.

Requirements:

• 10+ years of fraud experience in financial services, ideally banking or payments.

• Experience in a fintech or high-growth tech environment.

• Proven ability to influence senior stakeholders and regulators.

• Strategic mindset with strong commercial and risk acumen.

• Experience implementing and calibrating financial crime / fraud systems

Bonus Qualifications:

• Experience in acquiring (merchant services or payment processing).

• Professional certification such as ICA or equivalent.

Why Join Teya?

• Be part of a mission-driven fintech redefining financial services for small businesses.

• Work in a fast-paced, collaborative, and innovative environment.

• Enjoy flexible working, continuous learning, and a culture that values curiosity, simplicity, and impact.

• Competitive compensation and benefits package.

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

• Cycle-to-Work Scheme;

• Health and Life Insurance;

• Pension Scheme;

• 25 days of Annual Leave (+ Bank Holidays);

• Office snacks every day;

• Friendly, comfortable and informal office environment in Central London.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.