Head of First Party Claims

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About Everest:
Everest is a global leader in risk management, rooted in a rich, 50+ year heritage of enabling businesses to survive and thrive, and economies to function and flourish. We are underwriters of risk, growth, progress and opportunity. We are a global team focused on disciplined capital allocation and long-term value creation for all stakeholders, who care deeply about our impact on communities and the wider world.

Everest Global Wholesale & Specialty (GWS), part of the Everest Group, is seeking a Head of First Party Claims based in London, reporting to the Head of Claims, UK&I.
This role is responsible for setting direction and delivering outcomes for Property, Energy & Construction (E&C), and Accident & Health (A&H) claims for GWS‑International underwritten from London across our Syndicate and Company platforms. You will help ensure that claims performance aligns with business objectives, supports portfolio outcomes, and strengthens Everest’s reputation across First Party and E&C markets.

Key Accountabilities

Strategic Direction

• Develop, implement, and maintain a First Party Claims strategy and operating model aligned with business plans and underwriting priorities, in partnership with underwriting leadership.

• Identify and communicate claims trends (e.g., frequency, severity, emerging risks) to executive and underwriting leadership, enabling balanced, evidence-based decisions.

• Put in place and oversee appropriate outsourced service providers, legal counsel, and subject‑matter experts to support effective claims management.

• Provide data‑informed analysis to highlight portfolio trends and issues, supporting sustainable growth and portfolio health.

• Partner with Country leadership to develop plans, set goals/objectives, and monitor delivery.

• Contribute to product development and profitability reviews.

• Work with underwriters and senior leaders to support the development and retention of profitable business.

• Build and maintain constructive relationships with key clients and brokers to enhance the customer experience and market presence.

• Support initiatives that promote the GWS brand and reputation within the First Party market.

• Define and steward a customer experience consistent with Everest’s strategic objectives.

• Coordinate action plans that strengthen claims performance across lines and geographies.

• Participate actively in reserve and portfolio reviews.

Operational Excellence

• Provide technical guidance and strategic oversight on large, complex, or high‑profile losses, working collaboratively with relevant stakeholders.

• Establish and continuously enhance claims data, metrics, MI, and analytics, ensuring timely, accurate, and decision‑useful reporting.

• Identify performance, conduct, and compliance matters and escalate in line with governance requirements.

• See that claims operations align with quality standards, audit requirements, regulatory obligations, and privacy policies.

• Maintain effective controls to manage financial, operational, reputational, and compliance risks.

• Ensure the production and communication of clear, relevant MI and analytics that support day‑to‑day and strategic decision‑making.

Stakeholder & Market Engagement

• Collaborate with underwriting, actuarial, finance, operations, legal, and risk colleagues to support portfolio optimisation and continuous improvement.

• Engage with clients and brokers to promote clarity, fairness, and timely resolution.

• Represent GWS in relevant market forums, contributing to thought leadership and continuous learning.

People & Culture

• Manage and support a high‑performing claims team to deliver strategic and operational objectives.

• Conduct fair and consistent performance, development, and succession conversations with direct reports.

• Identify training needs and provide coaching and mentoring that builds capability across the team.

• Make remuneration and reward recommendations in line with policy and market context.

• Foster an inclusive, collaborative culture - aligning, empowering, and enabling colleagues through clarity, feedback, and shared purpose.

• Keep senior leadership and Human Resources informed of people matters, including disciplinary issues where required.

Skills, Experience & Qualifications

Technical & Professional Experience

• Extensive experience in First Party (Property, Energy & Construction, A&H) across multiple geographies.

• Strong knowledge of First Party insurance products, markets, claims practices, and operating models.

• First Party claims management (particularly Energy & Construction and Property) across diverse product lines and distribution channels.

• Experience working within a global insurance organisation.

• Degree‑educated (or equivalent experience). Professional claims qualifications are welcome.

• Demonstrated experience designing and implementing innovative, practical claims solutions.

Core Skills & Abilities

• Strategic, innovative, and solutions‑focused approach with strong commercial awareness.

• Understanding of business models, underwriting strategies, and distribution channels.

• Data and technology literate, with strong analytical skills and sound judgement in complex situations.

• Effective team leadership and people management in complex, cross‑functional environments.

• Excellent written and verbal communication, including the ability to prepare concise executive‑level summaries.

• Highly collaborative, with the ability to build consensus and work effectively with internal and external stakeholders.

• Adaptable and resilient, with a balanced, evidence‑based approach to decision‑making.

• Strong interpersonal skills, demonstrating respect, professionalism, and integrity.

What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our Culture

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Inclusion and Belonging.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.  

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve. 

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