Head of Financial Crime and Fraud Operations

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission
We’re looking for a proven operational leader to head our Financial Crime and Fraud Operations. This is a critical role where you’ll lead multi-disciplinary teams, refine processes, and collaborate with product, engineering, and sales to deliver world-class risk management and operational excellence.

Key Responsibilities

• Lead and manage financial crime and fraud operations, ensuring compliance with UK and European regulatory requirements.

• Drive measurable improvements in risk management, operational efficiency, and merchant experience.

• Refine and optimise processes to strengthen control environments and enhance customer trust.

• Collaborate with engineering and data teams to deliver automation and advanced tooling.

• Use data analytics and KPIs to inform decisions and improve performance across operations.

• Manage operations in a fast-paced environment, adapting to constant changes and engaging cross-functional teams.

What We’re Looking For

• Proven operational leadership experience in financial crime or fraud operations within banking or fintech.

• Strong knowledge of UK and European regulatory requirements.

• Track record of managing multi-disciplinary teams and delivering operational improvements.

• Experience working with engineering and data teams to implement automation and tooling.

• Confident in interpreting data analytics and KPIs to drive decision-making.

• Ability to thrive in a dynamic, fast-paced environment.

Why Join Teya?

• Shape the future of financial crime operations in a high-growth fintech.

• Work in a collaborative, innovative culture with a focus on impact and excellence.

• Competitive compensation and benefits package.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.