Head of Ecommerce

Are you ready to rethink your routine? We're looking for a strategic, innovative, and results-driven Head of Ecommerce to lead our in-house Digital team. Trinny London is achieving significant growth online, and there is more to come  -  reporting to the Digital Director, you will be responsible for delivering a world class personalised site experience together with market leading trading performance across our global sites.  This is an exciting opportunity for an experienced ecommerce leader to have great impact through a high-performing platform and team, driving the ecommerce and digital strategy.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• Lead the global digital strategy, ensuring trinnylondon.com delivers world class performance  

• Develop the next phase of our personalisation strategy, using data and tools to optimise the journeys in collaboration with UX and Tech
• Own global weekly trading for direct digital business aligned to business goals, identifying and reacting to commercial opportunities and risks looking ahead
• Lead the team owning content management, merchandising, CRO, SEO and digital products, championing best practise and an innovative approach, with test and learn embedded 
• Partner with UX / UI and Tech to deliver best in class digital performance

These skills will help you go far in this role:

• You will be an experienced global ecommerce retailer, with strategic mindset and commercial acumen,confident in identifying revenue driving tactics (beyond discounting) and making them happen
• Highly commercial with strong analytical skills, a deep understanding of customer behaviour and the ability to manage a substantial P&L, you will lead demand forecasting, budget allocation and revenue optimisation aligned with overall business objectives.
• A clear and engaging communicator, who cultivates great relationships and inspires a team to drive world class customer experience and business performance

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages 
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.