Head of Data and Insight (Consumer)

Purpose of role

We are a digital retirement business reimagining how people plan and live the next stage of their lives. Our platform brings together financial planning and lifestyle aspirations to help people navigate from consideration to retirement and beyond.

We believe data is the core to this mission, enabling us to not only understand our customers but also to deliver truly personalised guidance and experiences. We’re now looking for a Head of Data and Insight to lead the strategy and collaborate to build the capabilities that make this vision real.

The Head of Data will own the consumer data strategy (with a strong focus on data science elements) from day one establishing strong BI and governance foundations while creating the conditions to use real-time data, machine learning, and AI to power hyper-personalised retirement journeys. Whilst collaborating with wider group colleagues to ensure alignment with one customer view focuses and appropriate governance.

This is a role for someone who can balance immediate impact (clear insights, performance tracking, customer segmentation) with longer-term vision (an AI powered platform that learns from every interaction to shape personalised retirement outcomes).

About Just

We help people achieve a better later life. That’s our purpose and it’s the reason we exist. We are a fast-growing company helping customers enjoy the retirement they deserve. We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do.

This is a brilliant time to join our business. We are on an exciting growth journey to become the UK’s most loved retirement expert.

Key responsibilities

• Own and deliver an end-to-end data strategy covering BI, analytics, personalisation, and advanced AI, defining both the near-term roadmap and long-term vision for AI-driven, personalised experiences.

• Design and implement a modern, secure data foundation including data warehousing, pipelines, governance, and compliance with GDPR, FCA, and financial data privacy standards.

• Build, lead, and embed a high-performing data function spanning data engineering, analytics, and data science, while establishing a strong data-led culture across a matrix organisation.

• Deliver trusted BI and insight capabilities, enabling leadership and teams to self-serve, track growth, engagement, financial performance, and customer behaviour, and act confidently on data.

• Define and evolve the data architecture for personalisation, including customer profiles, event tracking, segmentation, and real-time behavioural insights, progressing from rules-based approaches to machine learning and AI.

• Lead the development and deployment of predictive models for customer engagement, financial forecasting, lifestyle recommendations, and retirement readiness, embedding them seamlessly into product experiences.

• Partner closely with Product, Marketing, Customer Experience, and Group teams to drive experimentation, optimise acquisition and retention, and use AI to improve both customer outcomes and internal decision-making.

What we’re looking for

• Deep hands-on experience with modern data platforms and real-time data pipelines, combined with strong problem-solving skills and the ability to turn complex data into actionable insight.

• Proven leadership in senior data roles, with 10+ years in data-focused positions and at least 3 years leading data, analytics, or data science teams in digital or consumer-facing organisations.

• Strong background in customer data, personalisation, segmentation, recommendation systems, and understanding product-market fit and growth metrics.

• Experience designing and delivering predictive models, machine learning, AI-led decisioning, and an understanding of generative AI in customer interactions.

• Strong knowledge of data governance, privacy, and risk management within regulated environments, particularly relating to financial or sensitive personal data.

• Ability to partner effectively with Product, UX, Engineering, and senior stakeholders, influencing across teams and the wider group.

• Customer-focused, highly organised self-starter with experience operating in both large enterprises and smaller, fast-moving technology organisations.

Our behaviours

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

What’s in it for you

• A competitive salary, pension scheme and life assurance

• 25 days annual leave plus an additional day on us for your birthday

• Private medical cover and income protection, just in case

• A generous and highly achievable bonus scheme

• Opportunities to progress your career in-role and within the company

• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders

• A variety of employee funded benefits available via our online benefits portal

• Plus, several additional purchase options available for you and your loved ones

Explore our full range of benefits on our dedicated benefits page.

Belonging at Just

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just.

We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Application details

Please submit your CV using the 'apply now’ button. Shortlisted candidates will be contacted regarding next steps which may include an initial phone interview and in-person assessment.  

Be Bold. Be Brilliant. Be Just