Head of Conduct and Compliance

End Date

Salary Range

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Job Description Summary

Job Description

JOB TITLE: Head of Conduct and Compliance

SALARY: £116,535 - £150,810

LOCATION(S): Edinburgh, Bristol, Leeds, Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

We’re on an exciting journey and there couldn’t be a better time to join us. It is time to embed our new operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!
As Head of Conduct and Compliance, you’ll be responsible for leading and developing a Conduct & Compliance Risk centre of excellence to support robust risk management in alignment with the Group’s Enterprise Risk Management Framework (ERMF). Providing thought leadership, insight, and oversight that supports the implementation of the second line of defence and executing the roles and responsibilities defined within the model. Implementing risk policies, appetite, and control objectives to enable the delivery of customer, regulatory, and business strategic outcomes. Deputising for the Conduct & Compliance Risk Director where required.

Why Lloyds Banking Group?

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll be doing:

• Shapes both short and long -term strategies to align performance management with the desired risk and control culture. ​

• Implements Conduct & Compliance Risk policies and appetite, ensuring understanding and adherence across Insurance, Pensions and Investments. ​

• Establishes and monitors guardrails for risk acceptance and mitigation, supporting leadership in making decisions consistent with risk appetite. ​

• Defines control objectives to ensure business processes and systems operate in a compliant manner. ​

• Oversees the Risk Management and Control Framework, ensuring risks are measured, monitored, and reported consistently, providing independent challenge where needed. Develops and executes oversight plans to assess compliance with laws, regulations, and industry standards. ​

• Anticipates regulatory changes and interprets requirements accurately. ​

• Provides strategic oversight of digital and AI initiatives, embedding responsible AI principles and mitigating conduct risk throughout development and deployment.

What you’ll need:

• Technical Rules Specialism​ - Deep expertise in Conduct & Compliance aligned to the IP&I business landscape, including COBS, ICOBs and MiFID. Recognised authority on regulatory rules and compliance.​

• Compliance Frameworks​ - Subject Matter Expert in compliance frameworks and emerging technologies across financial and non-financial services. Extensive knowledge of laws, regulations, industry standards and best practice. Proven experience in setting group-level policy, defining risk appetite, and leading continuous monitoring and reporting. Skilled in developing control objectives and guardrails to ensure adherence and mitigate risk across Insurance Group.​

• Strategic Decision Making​ - Makes timely, well-informed decisions, balancing complex trade-offs and interpreting diverse data sources. Anticipates regulatory change and its impact, providing clarity and confidence in material risk appetite decisions. Demonstrates conviction when challenging risk decisions.​

• Inclusive Leadership - Champion the development of high-performing, diverse teams by fostering an environment where talent is nurtured, empowered, and enabled to thrive.

• Influencing​ - Trusted risk partner with strong collaboration skills. Supports leadership and risk owners in making decisions aligned to risk appetite. Builds effective relationships across all lines of defence and represents the organisation with confidence to regulators and governing bodies. Acts as a cultural ambassador, promoting transparency and fair customer outcomes.​

• Values & Behaviours​ - Future-focused and customer-centric, with clear alignment to Group Strategy. Inspires followership through integrity and inclusivity. Creates an environment that accelerates change, builds capability, and fosters innovation to deliver strategic goals.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.