Head of Claims Value Stream

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance.  We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture.  As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work. 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including age, color, disability, ethnicity, gender identity, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any basis prohibited by the laws that govern its operations.

How does this role contribute to our collective success?
AXIS is seeking a Head of Claims Value Stream to join our Business Technology Services (BTS) division. This role is accountable for end-to-end ownership of the Claims value stream, driving enterprise-wide transformation across claims capabilities, technology platforms, and operating models.
As a strategic partner to Claims executive leadership, this role will define and execute a multi-year vision and investment strategy that enhances business performance, improves customer outcomes, and drives sustainable competitive advantage. The role blends business and technology leadership, with full accountability for value realization, financial performance, and delivery outcomes across the claims ecosystem.
 

The Head of Claims Value Stream will lead a globally distributed, cross-functional organization, shaping how AXIS delivers claims capabilities through modern Agile practices, emerging technologies, and continuous innovation.
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What will you do in this role?

• Own end-to-end performance of the Claims value stream, including strategy, execution, financials, and measurable business outcomes (e.g., cycle time, loss ratio, cost efficiency, customer experience).

• Define and drive the enterprise Claims technology and process strategy, aligning with corporate objectives and long-term growth priorities.

• Develop and manage a multi-year investment roadmap and portfolio, balancing business value, cost, risk, and speed-to-market.

• Act as the primary technology advisor to Claims executive leadership, shaping strategic decisions and influencing enterprise priorities.

• Establish and govern value realization frameworks, ensuring all investments are tied to quantifiable business outcomes.

• Lead large-scale transformation initiatives, including platform modernization, automation, advanced analytics, and AI-enabled capabilities.

• Oversee the design and evolution of the Claims operating model, ensuring alignment between business, technology, and delivery teams.

• Drive cross-functional alignment across underwriting, finance, operations, and risk to optimize end-to-end value delivery.

• Build and lead a high-performing, globally distributed organization, including senior leaders across product management, engineering, architecture, and delivery.

• Own portfolio financials, including budgeting, forecasting, cost optimization, and ROI realization for a significant investment portfolio.

• Establish governance and accountability structures to ensure execution excellence, risk management, and regulatory compliance.

• Manage strategic vendor and partner relationships, optimizing value from external capabilities and services.

• Foster a culture of innovation and continuous improvement, leveraging emerging technologies to differentiate AXIS’s claims capabilities in the market.

• Champion and mature Agile and product operating models at scale, driving consistency, accountability, and performance.

• Represent AXIS externally in industry forums, partnerships, and innovation ecosystems.

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About You
We are looking for a forward-thinking, enterprise leader who brings a balance of strategic vision, operational excellence, and deep domain expertise. You are comfortable operating at the executive level while also driving disciplined execution across complex, matrixed environments.
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What you need to have

• 12–15+ years of progressive leadership experience, including senior or executive roles in technology and business transformation

• Extensive experience within the insurance domain (P&C), with deep expertise in claims

• Proven track record of leading large-scale transformation programs and delivering measurable business outcomes

• Experience owning and managing large investment portfolios and budgets with clear accountability for ROI and value realization

• Demonstrated ability to influence and partner with executive stakeholders

• Strong experience with Agile, product-based operating models, and modern software delivery practices at scale

• Proven ability to lead global, matrixed organizations, including leading leaders and building high-performing teams

• Deep understanding of claims systems, data/analytics, automation, and emerging technologies (e.g., AI/ML)

• Strong financial acumen, including business case development, cost optimization, and portfolio prioritization.

• Exceptional strategic thinking, problem-solving, and decision-making capabilities.

• Outstanding communication and executive presence, with the ability to influence at all levels of the organization.

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Critical skills that align to our values

• Building Strategic Relationships: Establish trusted partnerships with executive stakeholders and external partners to advance enterprise goals.

• Communicating with Impact: Influence and align senior leaders through clear, compelling communication and storytelling.

• Driving Business Outcomes: Deliver measurable results tied directly to financial performance, operational efficiency, and customer value.

• Developing Leaders and Organizations: Build leadership pipelines, foster talent, and create a high-performance culture.

• Making Disciplined, Enterprise Decisions: Leverage data, analytics, and judgment to make decisions that optimize enterprise-wide outcomes.

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Role Factors
In this role, you will typically be required to:

• Embrace the hybrid culture offered at AXIS, working in the office approximately 3 days per week.

• Operate in a fast-paced, highly matrixed global environment with significant executive interaction.

• Travel as needed to support global teams, leadership alignment, and strategic initiatives.

• NYC/NJ preferred, but not limiting

This posting is for an existing vacancy.