The Client Engagement Coordinator will implement EMEA Clienteling and CRM strategies, ensuring quality engagement initiatives and KPI tracking within the local market.
Summary
Reporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market.The role works closely with Retail to ensure a consistent, personalized, and customer-centric experience, supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.
Job Description
Key Responsibilities
- Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
- Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
- Work closely with Hub and regional teams to define client selection according to event / activations in store
- Coordinate invitations, follow-ups, and post-event performance measurement
- 360° support local activations, gifting and organization and be present to specific events according to local needs
- Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
- Monitor adoption of clienteling practices and facilitate continuous improvement
- Ensure all clienteling activities are meaningful, relevant, and well-documented
- Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
- Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies
Key Requirements
- Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
- Strong analytical skills and ability to interpret customer data and KPIs
- Excellent communication and interpersonal skills, with a collaborative mindset
- High attention to detail and strong organizational abilities
- Proficiency with CRM and Microsoft Office tools
- Fluent in English; additional languages are an advantage
Job Type
RegularStart Date
2026-02-02Schedule
Full timeOrganization
Gucci Ltd.Top Skills
CRM
MS Office
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