Growth Operations Manager

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Product team uses creativity, research, insights, and operational excellence to steer our product vision across Snap Inc. This team of Designers, Scientists, and Product Managers works in a highly collaborative environment to build the products and experiences that innovate and improve the performance of the Snapchat app and our advertising platform. Together these teams drive value and success for our customers and bring our community together in new and special ways.

We’re looking for a Growth Operations Manager to join the Growth team at Snap Inc!

What you’ll do:

• Develop and execute comprehensive go-to-market strategies for consumer-facing product launches.

• Lead the creation of positioning, messaging, and value propositions for product updates.

• Collaborate with growth and product teams to optimize the user experience across the entire funnel, from acquisition to retention.

• Develop and manage programs to activate power users and encourage authentic user content generation on social platforms.

• Analyze market trends, user behavior, and campaign performance to refine product marketing strategies.

• Identify opportunities to streamline operations and improve workflows.

• Design and implement scalable processes to support growth initiatives and cross-functional collaboration.

• Develop systems for tracking progress, measuring performance, and ensuring accountability across projects.

• Continuously optimize tools and processes to increase productivity and efficiency.

• Lead and facilitate cross-functional (XFN) meetings to ensure alignment, clear communication, and efficient execution of key projects and initiatives.

• Act as a central point of coordination among teams to drive consensus and resolve roadblocks effectively.

• Partner with legal, marketing, Product and communications teams to execute complex projects seamlessly.

• Facilitate cross-departmental alignment to support business growth and operational efficiency.

• Define success metrics, monitor progress, and create comprehensive reports to evaluate the effectiveness of initiatives.

• Identify gaps in user experience and relay actionable insights to product teams for continuous improvement.

• Build and maintain a strong understanding of the company's product offerings (e.g., AR tools, Lens Studio) to effectively support and advocate for users and developers.

Knowledge, Skills & Abilities:

• Ability to influence & partner with key internal stakeholder teams: senior leadership, product, design, brand marketing, engineering and finance to ensure shared vision and drive initiatives forward

• Ability to initiate and drive projects to completion with minimal guidance

• Ability to create and improve operational processes across many teams

• A team player who can collaborate with cross-functional teams and external stakeholders

• Excellent presentation skills and comfort presenting to and communicating with senior leadership

• Expertise in Excel and data visualization tools
   

Minimum Qualifications: 

• Bachelor's degree or equivalent

• 5 years of experience in a growth or operations role at a consumer facing company

• 2+ years of business-to-consumer growth experience across marketing and/or product

• Expertise in Excel and familiarity with SQL and data visualization tools (e.g., BigQuery, Looker, Tableau)

Preferred Qualifications:

• ​​4+ years successfully designing, implementing and running operational processes at a technology company

• Experience building cross-channel campaigns to drive user engagement from the ground up

• Experience growing engagement for a specific product from launching to ramping to maintenance to measurement

• Experience in leading cross functional working groups to drive towards a specific goal.

• Proven track record of operational excellence in a fast-paced and dynamic environment working with stakeholders across corporate functions

• A team player who’s willing to get their hands dirty and help where needed

• Passion for change, Snapchat, and creativity!

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!