Group Air Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Description

Title

Group Air Consultant – Consenting T4M

Division

Global Business Travel

Department

Meetings and Events

Band

A2

Job Summary

A Group Air Consultant must be experienced in booking Individual Air/Rail + Group Air/Rail travel, responsible for group movements ranging from 10 to 2000+ people.

This will involve research and negotiation with airlines & rail suppliers for group allocation of seats, agreeing to supplier contracts as well as managing the seats and keeping to the supplier’s deadlines, additionally, All groups will require experience of published IATA & consolidator individual fares bookable via the GDS (preferably Sabre).

All enquires will be managed through a defined process from meeting qualification call and initial proposal to post project financial reconciliation, respecting customer and American Express Meeting & Events standards, procedures and policies.

Client industry

This job description relates to Consenting GBT Clients.

Account type

The Group Air Consultant may work on a range of client account types and teams including Consenting & Non Consenting Travel For Meetings (T4M) clients within UK Meetings & Events, CES and DOE events.

Key Strategic Focus

This role is focused on our “Retention Strategy.” All activity contributes to the the key responsibilities of overall client retention in terms of establishing a professional long term relationship, service excellence and account growth

Additional Strategic input

This role actively contributes to “Efficiency” and “Business Development Strategy” ensuring all processes followed are robust, that our activity and time management is efficient and that we all give attention to developing and growing our business.

Responsibilities

• Management of multiple client’s events, from 10 people up to 1000’s including all aspects of T4M & Group Travel
• Deliver outstanding service based on the clients Event Brief including research, budgets, policies, negotiation, and management of Suppliers
• Planning, coordination, and execution of group Air travel
• Communicate confidently amongst peers to share best practice
• Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client spend.  Financial management throughout the life cycle of the booking.
• Undertake continuous self-development and training.
• Able to work on own initiative and within a team.
• Negotiation (Financial, Contractual etc) with suppliers
• Communication with booking owners
• Accurate and timely data management
• Logistical coordination of the event
• Maximising of revenue per event and understanding of overall contribution to revenue and P&L
• Budget reconciliation per event
• Sound Company product knowledge and ability to cross sell products where possible
• Financial and Data Reporting per event, per client
• Additional duties as requested

Qualifications, Skills & Knowledge

• Knowledge of the airline industry
• Previous group or business travel experience preferred
• Group and or published airline ticketing experience an advantage
• GDS: Group and individual reservations: Sabre Preferable
• MS Office user
• Negotiation and contracting skills
• Fluent Business English
• Customer care excellence
• Minimum of 1-3 years’ experience in Group or Individual Flight booking
• Flexibility and Ability to adapt
• Able to work well in a Team
• Used to working under pressure
• High level of attention to detail

Job specific tasks

The Group Air role contains all or some of the following tasks:

• Understand and meet Client Service Level Agreements (SLA if applicable)
• Qualifying call or email with enquiry owner to determine travel requirements
• Identify appropriate transportation options according to client needs
• Creation of Client Event Proposal
• Follow R-Max preferred suppliers’ program
• Communication with suppliers
• Confirm and manage supplier deadlines
• Reminders to customer on supplier deadlines
• Negotiate Group fares and conditions
• Secure enquiry owner approval on budget and terms & conditions of suppliers
• Collect required data according to customer policies (POs…)
• Secure contracts from suppliers to be signed if applicable
• Sign contracts with suppliers
• Utilising registration web site tools, capturing delegates’ information and sending flight offers/confirmations directly, managing delegate changes and updates is also an advantage.
   

POST EVENT

• Refund unused flights where possible

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!