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Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We’re seeking an experienced Global Recruiter to be a key player in our dynamic, diverse team, driving world-class recruitment experiences for top talent and stakeholders worldwide. In this role, you’ll collaborate closely with operational leaders, attracting the best talent through innovative sourcing, strategic recruiting, and deep market insights.
If you thrive on owning the full recruitment cycle—from sourcing and engaging talent to negotiating and delivering top opportunities—we want you on board! Be the driving force behind impactful hiring decisions and help us build a future-ready workforce.
Responsibilities:
- Lead the full cycle hiring process for global roles, with a strong focus on contact center hiring, ensuring seamless execution from sourcing to onboarding.
- Develop innovative sourcing strategies, leveraging global market research and talent intelligence to attract top-tier candidates.
- Partner closely with hiring managers, operations lead, and senior leadership to align hiring needs with business objectives.
- Create a positive and engaging recruitment journey, ensuring smooth communication and a seamless interview process for candidates.
- Drive inclusive hiring strategies to build a diverse workforce, especially within contact center.
- Continuously improve hiring workflows, implement best practices, and leverage recruitment technologies for efficiency.
- Utilize hiring metrics and recruitment analytics to enhance hiring strategies, forecast talent needs, and drive continuous improvement.
Qualifications
- 4+ experience in end-to-end hiring, with a strong track record in contact center recruitment across global markets.
- Significant experience hiring for contact center technologies like Genesys, Avaya, NICE, Five9, and other cloud-based and on-premises solutions.
- Ability to partner effectively with hiring managers, operational leaders, and executives, aligning hiring strategies with business goals.
- Proficiency in passive talent sourcing, market mapping, and competitor intelligence to attract top-tier candidates.
- Strong analytical skills to track hiring metrics, optimize recruitment strategies, and improve time-to-hire efficiency.
- Experience managing niche hiring across multiple geographies while driving Diversity & Inclusion initiatives.
- Ability to engage, influence, and negotiate with candidates and stakeholders, ensuring smooth recruitment processes and positive candidate experiences.
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.
