Global Partner Program Manager

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Partner Program manager at IFS is a critical role focused on driving the success and effectiveness of our partner ecosystem within IFS and with our Partners. This role will work closely with the Partner and Channels (P&C) leadership team to optimize the IFS Partner program, GTM engagement model, own cross-business collaboration and govern the standard of services provided to Partners, delivering true partner excellence.

• Bring to life the P&C Strategy:
  1. Drive P&C contribution to 50% of total contribution by 2029
  2. Support the growth and development of Global Strategic Partners
  3. Shape, guide and operationalise the Channel Partners to become Self-sufficient by 2029
• Develop, implement and operationalise the P&C strategy aligned with IFS's business goals.
• Program Innovation & Best Practices. Identify opportunities to innovate and improve IFS’s partner programs, ensuring they remain industry-leading. Share best practices across the partner network to drive consistency and excellence in delivery
• Collaborate with executive leadership to ensure alignment between P&C strategies and overall corporate strategy
• This role will be responsible for ensuring that our P&C are equipped, motivated, and aligned with IFS’s strategic goals.
• The ideal candidate will have a deep understanding of P&C program management, strong change skills, and the ability to drive performance and unlocking growth potential with P&C.
• Cross-functional Collaboration. Collaborate with internal teams including sales, marketing, product management, and customer success to ensure seamless execution of the P&C strategy. Lead cross-functional initiatives to integrate partner efforts with direct sales, P&C managers and other business units
• Innovation and Continuous Improvement: Stay abreast of industry trends, competitive landscape, and emerging technologies to refine and improve the P&C ecosystem continuously. Foster a culture of innovation within the P&C team, encouraging new ideas and approaches to P&C leadership.
• Partner Enablement & Development. Work very closely with GCS, Enablement, and the partner teams to create and lead programs that enhance partner skills, knowledge, and performance, ensuring they are equipped to deliver high-quality solutions and services. A key advisor to assist in driving the adoption of IFS tools, resources, and training programs across the P&C ecosystem
• Market & Competitive Intelligence. Monitor market trends, competitive landscape, and emerging technologies to ensure that IFS’s partner strategy remains relevant and competitive. Provide insights and recommendations to the P&C leadership team based on market intelligence

Performance Management. Establish KPIs and performance metrics for partners and regularly review performance against these benchmarks. Work closely with P&C team to develop performance improvement plans and strategies for underperforming partners.

Qualifications

· Proven track record in partner program management: Minimum 5+ years of experience in developing, implementing, and managing successful partner programs within a high-growth technology company.

· Deep understanding of partner ecosystems: Experience with various partner models, including resellers, distributors, system integrators, technology providers, and channel partners.

· Strong business acumen: Demonstrated ability to analyze data, identify trends, and make data-driven decisions to optimize partner programs.

· Exceptional relationship-building and communication skills: Proven ability to build and maintain strong relationships with both internal and external stakeholders, including partners, customers, and cross-functional teams.

· Operational excellence: Experience in managing the day-to-day operations of a partner program, including partner onboarding, contract management, incentive programs, and performance tracking.

· Project management expertise: Ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines.

· Technical aptitude: Basic understanding of technology and the ability to learn new technologies quickly.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.