Global Operational Resilience - Senior Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We are seeking a highly driven and strategic Operational Resilience Senior Manager to lead a number of strategic projects across Wise’s global resilience framework. This role is at the forefront of ensuring Wise can prevent, adapt to, and recover from operational disruptions, keeping money moving for our 16 million customers around the world.

As a Senior Manager, your mission is to further establish, operationalise, and continuously improve Wise’s global Operational Resilience framework.  You will work directly with product managers, engineers, and senior leadership to embed resilience directly into Wise's technology and operational workflows.

Here’s how you’ll be contributing to the Operational Resilience team in the first line: 

• Strategy & Framework Leadership: Lead the management of, and enhancements to,  Wise’s global Operational Resilience framework, ensuring alignment with regional requirements such as DORA, FCA, and MAS.

• Regulatory Compliance: Stay current with global regulatory requirements pertaining to third-party risk and operational resilience (e.g., DORA, EBA Guidelines, OCC, FCA, MAS). Translate complex policy requirements into practical, embedded operational controls, ensuring Wise's program remains compliant.

• Scenario Testing & Assurance: Oversee advanced global testing programs, including multi-region tabletop exercises and full-scale simulations, ensuring our recovery plans are effective in reality, not just on paper.

• Remediation: Drive the remediation of identified resilience gaps to completion.

• Metric Management: Work directly with Product and Engineering teams to set and report on key resilience metrics, building automation into reporting processes. 

• Governance & Reporting: Own the reporting of program status and maturity to Senior Management and Board-level committees, 

• Regulatory & Senior Stakeholder Engagement: Build and maintain strong relationships with internal business owners, technology teams, risk functions. Support the CTO and Global Head of Resilience in interactions with regulators and banking partners, explaining our program’s maturity and effectiveness

This role will give you the opportunity to: 

• Make a real impact on a global product used by millions.

• Work right at the heart of the organisation, in the 1st line of defence, in a fast-moving environment.  

• Be empowered to identify complex resilience 'problems' and take the lead in solution design and implementation.

About you:

Experience:

• Experience: 7+ years of experience in a top-tier management consultancy, FinTech or similar financial services change management role, with specific domain knowledge on operational resilience, business continuity, operational risk, third party risk, and related fields.

• Programme Management: You have a proven track record of leading large-scale, complex global programmes. You are comfortable managing multiple workstreams simultaneously—from regulatory change to technical implementation—ensuring they stay on track, within scope, and aligned with Wise’s strategic goals.

• Domain Expertise: Proven experience designing and implementing resilience frameworks (e.g., DORA, ISO 22301) within a fast-paced technology or financial services environment.

Skills:

• Ability to communicate effectively with Product Managers and Engineers, providing practical, value-added recommendations.

• Strong problem-solving skills, with the ability to use data and regulatory expectations to drive business decisions.

• Experience managing multiple complex initiatives simultaneously across different time zones and regulatory jurisdictions.

• Strong negotiation and interpersonal skills, with the ability to build consensus and influence senior leadership.

• Ability to work independently and collaboratively in a dynamic, global environment.

• Willing to travel internationally (at least once a quarter): Wise offices are located across multiple territories and rapidly expanding.

• Legally authorised to work in the the UK (please note we are unable to provide sponsorship for this role) 

Further information: 

• We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

• Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

• And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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