Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
The Global Head of Technical Claims will oversee the technical claims function across all multi-line Property & Casualty portfolios, ensuring consistent application of best practices, robust claims governance, and optimal resolution of complex losses worldwide. With 15+ years of proven technical claims expertise, this leader will drive continuous improvement, build consensus, and influence claim outcomes across regional and functional boundaries, without direct managerial authority.
Key Responsibilities:
- Lead the development, implementation, and oversight of global technical claims strategies and best practices across all P&C lines, including but not limited to commercial property, casualty, specialty, and reinsurance.
- Serve as a technical subject matter expert, providing guidance and direction on complex and high-value claim matters, coverage interpretation, litigation management, and resolution strategies.
- Collaborate with regional and local claims teams to ensure consistency in claims handling, technical training, and compliance with regulatory, legal, and company standards.
- Drive the implementation of innovative claims solutions, analytics, and quality improvement initiatives to enhance claims outcomes and operational efficiency.
- Influence cross-functional stakeholders (underwriting, actuarial, legal, operations, and risk) through expertise and relationship-building, ensuring alignment on claims matters and business priorities.
- Develop and maintain strong relationships with internal and external stakeholders, including brokers, reinsurers, legal counsel, and vendors.
- Monitor emerging risks, legal trends, and regulatory changes impacting technical claims across global territories; provide proactive guidance and strategic recommendations to senior leadership.
- Lead claims audit and review processes, ensuring robust technical standards and appropriate controls are in place.
- Champion a culture of continuous learning and professional development within the technical claims community.
Qualifications:
- Minimum 15 years technical claims experience across multiple Property & Casualty lines, including international exposure.
- Proven ability to lead by influence, managing and collaborating with diverse, geographically dispersed teams and stakeholders.
- Comprehensive knowledge of P&C insurance products, claims processes, coverage analysis, litigation, and negotiation strategies.
- Strong analytical, problem-solving, and decision-making skills with a track record of optimizing complex claim outcomes.
- Excellent communication, presentation, and interpersonal skills; adept at fostering collaboration and resolving conflict.
- Bachelor’s degree required; advanced degree or professional insurance designation (ACII, CPCU, etc.) preferred.
Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
Starr Insurance London, England Office
30 Fenchurch Avenue, 4th Floor, London, United Kingdom, EC3M 5
