Global Customer Services - AI Builder Intern (Summer 2026)

Available Location(s): London, UK
About the Department
The Global Customer Services (GCS) team is the heartbeat of Cloudflare's post-sales ecosystem. While our Customer Support engineers handle the "break-fix," GCS (Customer Success and Professional Services) owns the customer journey. Our mission is to empower customers globally through proactive guidance and expert services to accelerate their time to value and business outcomes. We are responsible for driving product adoption, architecting complex deployments, and ensuring our customers obtain maximum value from the Cloudflare platform.
About the Role
The AI Builder Platform Intern will support the Global Customer Services team by assisting with foundational developer platform tasks and contributing to projects that enable customers to successfully build and deploy on Cloudflare. This role provides hands-on exposure to Cloudflare's developer ecosystem while working alongside consultants and engineers who deliver technical solutions to customers. Through this role, you will gain hands-on experience working with Cloudflare's developer platform and edge services, exposure to how Professional Services and Customer Success teams deliver technical solutions for global customers, mentorship from experienced consultants and engineers, and real-world experience contributing to projects that support customer adoption of Cloudflare technologies.
Responsibilities

• Build & Prototype: Design, develop, and deploy AI-driven prototypes (using LLMs, RAG architectures, or predictive modeling) to automate manual workflows within the GCS ecosystem.
• Tooling Integration: Work with APIs to integrate AI capabilities into our existing tech stack to provide real-time "Next Best Action" recommendations for our Customer Success teams.
• Data Wrangling: Partner with our engineering to identify, clean, and structure high-volume post-sales data for model training and fine-tuning.
• Prompt Engineering & Optimization: Refine and optimize system prompts and model parameters to ensure high-quality, hallucination-free outputs for internal advisory tools.
• Collaboration: Act as the technical translator, taking high-level optimization ideas from GCS leadership and turning them into technical requirements and minimum viable products (MVPs).
• Contribute to internal knowledge bases and documentation to improve team efficiency and consistency. Create collateral to enable the team.
• Customer engagement: Partner with GCS to join select customer-facing sessions, capturing "voice of the customer" insights to ensure our AI roadmap directly addresses the challenges our customers face.

Skills & Qualifications

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Software Engineering, Business or a related technical field
• Basic experience with programming or scripting (e.g., JavaScript, Python, or similar)
• Experience building AI Agents and / or other applications leveraging AI.
• Experience connecting disparate systems via REST APIs
• Familiarity with web development concepts, APIs, RAG, Git or developer platforms
• Strong problem-solving and analytical skills
• Ability to learn quickly in a fast-paced technical environment
• Strong communication and collaboration skills to explain complex technical AI concepts to non-technical stakeholders
• Bonus points: Experience in a customer facing role
• Bonus points: Experience deploying applications leveraging Cloudflare Workers AI.

You can check out our internship blogs to learn more about our program and hear directly from our past interns.