Global Client General Manager

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Client General Manager, Multinational Clients is a strategic leader at Amex GBT, reporting into the Director Multinational Clients and managing a portfolio of clients.  This role will be the primary point of contact for our clients’ strategic needs, focused on identifying and delivering new opportunities, driving client and traveller satisfaction, creating strategic solutions and promoting Amex GBT’s capabilities with the objective of growing and retaining the client portfolio whilst delivering value to both clients and Amex GBT.  The role is to identify innovative solutions, to have a strong understanding of the client and competitors, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the Client General Manager will ensure that client initiatives are fully delivered, and expectations are exceeded whilst delivering profitable growth to our business.

What You'll Do:

• Develop an in-depth understanding of your client’s strategic objectives, key drivers of success, organisational culture and business objectives.
• Create data driven, commercially focused strategic business plans that align with client objectives and contractual commitments, identifying opportunities and recommendations that enhance and optimise the customer experience, deliver value to the client and Amex GBT and maximise client retention
• Provide guidance to clients in the assessment of goals and strategies to transform and optimise their program.
• Develop innovative solutions to enhance productivity & improve the traveller/arranger experience during service fulfilment
• Establish collaborative partnerships with key business constituents (Global Business Consulting, Traveller Care, Global Business Partnerships, Implementations, Product & Technology)
• Fully own the client P&L, utilising the insights to create a Revenue & Cost Saving Initiative Plan which includes up-selling of Amex GBT products & services, optimisation of supplier revenue and cost saving opportunities to improve revenues and VCT

What We're Looking For:

• A data driven, commercially focussed individual who understands Amex GBT’s key profitability drivers
• Proven innovative problem-solving abilities and decision-making skills in addition to an ability to develop and implement growth strategies, create action plans and define objectives
• Shown success and demonstrable positive results in a client management/project management role
• The ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts
• Ability to demonstrate tenacity and resilience in managing multiple priorities in a fast paced and dynamic customer facing environment
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally
• Strong communication and presentation skills
• A reputation for trust, integrity and getting things done

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!