Global Card Fraud Controls, Senior Manager

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

At Wise we believe that people who are closest to risks are the best placed to identify and address these. We are looking for a Senior Manager to join the Wise mission, who will work across our Product and Compliance teams to take our fraud program to the next level. This is an exciting, hands-on opportunity working directly with product managers, data analysts and engineers to launch and manage compliant products.

This individual will work closely with our card fraud teams to ensure our global controls strike the right balance for our customers and our compliance requirements, to prevent and detect financial crime. 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the World’s first platform to offer true international multi-currency accounts, and customers can spend online and in stores using the Wise card in over 40 currencies and 160 countries.

Here’s how you’ll be contributing to the Global Fraud Product Compliance and Risk team, within the first line of defence at Wise: 

• Collaborate with financial crime product teams to help define controls and support in the interpretation of global regulation to ensure our in house built fraud products/controls are best in class

• Identify and drive enhancements that could improve our customer experience, unlock growth, improve our operational processes

• Use data to define the effectiveness of fraud controls and support the implementation of an ongoing testing strategy

• Work with and support our product teams to implement and prioritise fraud control improvements to strengthen our program while finding ways to create efficiencies

• As improvements are identified in audits or by third parties, define project plans and facilitate their implementation

• Perform periodic reviews to ensure our controls remain complaint; reviewing changing regulations and industry guidance, and work closely with our second line of defence financial crime oversight teams

• Be a thought leader in fraud and represent Wise externally with third parties, regulators, other financial institutions, and industry working groups

We are looking for someone passionate about payments, fintech and compliance risk management and with an eye on the future. You should have:

• Minimum 6 years experience working within anti-fraud / financial crime domain with particular focus on implementing control enhancements

• Domain expertise of card fraud is essential

• Fraud or financial crime certifications are desirable (e.g. ICA, ACAMS)

• Experience collaborating with product and engineering teams to develop financial crime controls

• Clear communication, project coordination, and management skills

• Strong data analytics skills, with comfort using a BI tool such as Looker

• A sense of camaraderie and good humour while under pressure or tight deadlines

• Wisdom, a world view and talent for thinking outside the box

• Professionalism and high integrity

• Willingness to challenge teams and themselves on how to best serve our customers, while keeping processes robust and compliant!

• In-person collaboration in our London office required, including international travel to work with colleagues in other offices worldwide

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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