Global Business Process Manager (Mid - Senior Level)

ERM is at the beginning of a transformational initiative to optimize operational efficiency on a global scale. Our focus is on the implementation and streamlining of business processes, technologies, and behaviors across the organization.

ERM is looking to support this team by recruiting a Global Business Process Manager (BPM) to drive operational efficiency and cost optimization across the commercial processes. The BPM will work with regional and global Marketing and Commercial Excellence teams and the CCO and lead major change initiatives to optimize the Commercial processes and supporting technologies.

The Global Business Process Manager reports into the Global Head of Business Process and Applications and will be accountable for:

• Process and program management: collaborate with the Commercial function to develop, standardize, and continually improve commercial business processes and technology adoption through continuous improvement projects to achieve consistency, efficiency, and compliance.
• Technology selection and optimization: optimize the implementation and use of Salesforce and related CRM platforms to enhance customer engagement, sales performance, and marketing effectiveness.
• Adoption: establish and enforce a governance framework to define, track, and improve the adoption of business processes within the Commercial domain.

PROFESSIONAL KNOWLEDGE, SKILLS AND EXPERIENCE

The Global Business Process Manager is a strategic leader focused on driving business transformation and application management. The ideal candidate will possess:

• Commercial expertise: strong background in marketing and sales processes, with a focus on leveraging Salesforce (SFDC, MCAE / Pardot) to enhance business performance.
• Consulting experience: background in management consulting and/or CRM system selection and implementation, specifically Salesforce.
• Transformation experience: demonstrated ability to navigate organizations through meaningful change, combining program management and technology expertise.
• Program management experience: significant experience in project and portfolio management, with certifications such as APM, PRINCE2, or Lean Six Sigma methodologies preferred. Ability to lead projects using agile, waterfall and hybrid methodologies.
• Process management and documentation: proven expertise in process management and documentation within a global organization, ensuring alignment and consistency across functions and teams.
• Change leadership: a proven history of leading operational efficiency, cost optimization, and cultural change.
• Communication skills: outstanding verbal and written communication, with the ability to engage and influence senior stakeholders.
• Team development: proven track record of building and leading high-performing teams to deliver tangible improvements.