FX Prime Brokerage Client Service Representative - Analyst

Job Description
Join our dynamic FX Prime Brokerage Client Service team as an Analyst, where you'll play a pivotal role in delivering exceptional transactional support to our global clients. In this fast-paced environment, you'll have the opportunity to enhance your expertise in FX Prime Brokerage (PB) trading products while contributing to our commitment to operational excellence. With a focus on continuous learning and career advancement, your dedication and achievements will be recognized and rewarded.
As a FX Prime Brokerage Client Service Representative - Analyst in the client service team, you will be the end-to-end owner of the OTC FX trade and support processes, coordinating all aspects of Operations Service delivery and training for clients. You will partner with clients to understand their business and service needs, validate their requirements against the services offered, and implement support processes in Client Service. You will review client-specific quality MIS and Key Performance Indicators (KPI), provide feedback to clients, and resolve any issues. Additionally, you will be responsible for managing and maintaining client BAU activity, primarily focused on Trade Date-based tasks.
The client service team is responsible for delivering client transactional support functions for the FX Prime Brokerage business. The primary functions will focus on day-to-day Client Service controls, supporting FX PB clients. The FX team provide comprehensive operational services to the Prime Brokerage business across the globe, for FX PB trading products. The department is very fast moving, with ever increasing volumes. There are always opportunities to learn, increase knowledge, and take on more responsibility. Staff excellence is recognized through reward and promotion.
Job responsibilities

• Own the end-to-end OTC FX trade and support processes, coordinating all aspects of Operations Service delivery and training for clients; partner with clients to understand business and service needs, validate client requirements against services offered, and implement support processes in Client Service
• Review client-specific quality MIS and Key Performance Indicators (KPI), provide feedback to clients, and resolve issues
• Manage and maintain client BAU activity, primarily focused on Trade Date-based tasks
• Capture and match Top Day Client and Desk Trade Exceptions (PB - Prime Brokerage); provide end-of-day recaps to clients for trades not processed and address outstanding issues
• Capture and match Trade Date+1 Client Exceptions and input trades; reconcile client positions and manage trade events, manage confirmation and settlement queries
• Handle management of interest claims and fee issues, monitor client real-time credit for FX Prime Brokerage trades
• Develop automation solutions that support clients
• Roll out functionality that promotes Straight Through Processing (STP) in capturing client information
• Manage maintenance of client service and reporting tools, including UAT, maximize client leverage of self-service tools
• Improve the offering by challenging existing processes and thinking on your feet as new challenges arise from the client base; stay organized, intuitive, and capable of multitasking in a high-pressure environment, while being results-oriented

Required qualifications, capabilities, and skills

• Operations experience, foreign exchange operations, confirmation and settlements
• Client service experience
• Ability to work under pressure with strict deadlines
• Microsoft Office Knowledge

Preferred qualifications, capabilities, and skills

• Alteryx and Macros experience

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.