We are recruiting for a Fulfilment and Logistics Projects Manager to join our Warehouse Team, based just outside of Heathrow Terminal 4, to join the team on a 12-month fixed term contract.
Role Mission
At Hermès, logistics is an extension of our heritage—every movement reflects the Maison’s commitment to timeless craftsmanship and elevated service. This role enhances operational excellence, champions transformative logistics initiatives, and delivers enduring value through innovation, cross-functional collaboration, and sustainable fulfilment practices.
As Fulfilment & Logistics Projects Manager, you will lead strategic projects and continuous improvement across fulfilment services, partner management, and systems integration—ensuring each initiative is executed with precision, discretion, and brand-aligned excellence.
Key Responsibilities
Project Leadership & Development
Lead logistics projects tailored to Hermès’ business needs, including 3PL upgrades, process optimisation, IT integration, and capacity planning.
Deploy the Milkyway, the Group global supply-chain transformation program, locally (SAP, WMS, and Group procedures), maintaining operational fluidity and brand integrity.
Work collaboratively with Logistics Coordinators and the Warehouse Operations Manager to implement structured and impactful improvements across logistics operations.
Project Ownership, Budget & Coordination
Define project scope, creation actionable roadmaps, manage budgets, and align cross-functional teams including IT, business unites and external partners.
Ensure timely and efficient delivery of initiatives that support strategic growth.
3PL Management & Supplier Relations
Lead 3PL sourcing and tendering processes, oversee contractual negotiations, and ensure alignment with Hermès’ service expectations.
Manage change requests and coordinate annual reviews with providers to drive continuous improvement.
Establish and maintain a structured performance monitoring framework for 3PL partners, including regular KPI reviews, service audits, and feedback loops to ensure accountability and alignment with Hermès’ standards.
Performance Excellence & Operational Resilience
Propose and implement logistics enhancements across transport, import/export, and fulfilment.
Design and monitor KPIs and SLAs focused on lead times, service reliability, and client satisfaction.
Support strategic planning and logistics service design for retail, e-commerce, and after-sales channels.
Sustainable Fulfilment & Brand Responsibility
Champion green logistics initiatives and integrate sustainable metrics into local supply chain practices.
Design and manage reverse logistics flows (returns, special sales, phase-outs) that reflect Hermès’ values of longevity and responsibility.
Monitor and report environmental footprint across supply chain activities.
About you
Experience: Minimum 5 years in logistics/project management, within luxury or high-value goods across retail and ecommerce
Expertise: Fulfilment operations, warehousing, compliance, and premium distribution
Skills: Project management, data analysis, budgeting, supplier negotiation, stakeholder alignment
Systems: SAP, WMS, ERP; Microsoft Excel & PowerPoint
Attributes: Discreet, meticulous, reliable, proactive, and composed under pressure
Culture Fit: Embodies Hermès’ values of authenticity, craftsmanship, and long-term vision
#LI-AL3
About Us
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
About the TeamHermès GB is part of the Hermès International group, headquartered in Paris. Based in London, the subsidiary operates stores in the UK and Ireland, with a presence in key cities including London, Dublin, and Manchester. Today, our teams bring together over 450 employees across our London head office and stores.
