As a Front of House at 1Rebel Leadenhall, responsibilities include providing customer service, managing inquiries, organizing club operations, and promoting memberships in a dynamic fitness studio environment.
Are you passionate about fitness and thrive in dynamic environments? Do you want the opportunity to work at a brand new 1Rebel studio? If so, we have the perfect role for you! We are hiring for our newest 4 concept studio opening in December, 1Rebel Leadenhall (EC3).
As a Front of House, you will be an essential part of our Leadenhall team, bringing exceptional customer service and a welcoming atmosphere to a brand new site within the company.
What we’re looking for:
- Versatility: Working in a fast paced environment, within our new studio launching Reshape, Ride, Reformer & Reset
- Stage Presence: Be the welcoming smile customers look forward to seeing when they enter the club; providing 10* customer service to new and returning customers & supporting on all enquiries
- Customer Focus: A passion for providing exceptional service and creating positive customer experience
- Collaboration: Work closely with a diverse team, learning everything there is to know about the club + its customers
- Communication: Communicate with teams + manager to effectively manage your time, with a co-operative attitude towards in-club teams, trainers, head office + customers
- Reliability: Dependable and punctual, with a professional attitude and experience
As a Front of House, no day will look the same, but you can expect to be undertaking the following responsibilities:
- Greet & check-in every customer to their class
- Conduct club tours for prospective members & proactively sell memberships or promotions
- Opening + Closing clubs with an understanding of how to reconcile daily takings in club
- Deal with any customer queries in a timely and precise manner, escalating when appropriate
- Ensure all club daily documents and tasks are completed and maintained
- Sell and make high quality protein shakes, handling pre-ordered shakes and shakes purchased on the ground
- Sell and promote retail
- Maintain clean, safe, functional club areas, including the changing rooms, wet areas, water station, bar area, club, retail and reception
- Ready to jump in for last minute cover support
Requirements
SKILLS AND EXPERIENCE
- Strong availability throughout December for training/studio set up for opening
- Demonstrate outstanding Customer Service skills
- Maintain professional behaviour working effectively as a team player
- Possess excellent communication skills, both verbal and written, with the ability to show empathy and keep calm
- Proactive approach to work with the ability to prioritise work in fast-paced environments
- Cooperative attitude towards the in-club team, trainers, head office and any contractors working on site
- A passion for fitness and enjoyment of the club environment
Benefits
- Working in a fun, energetic, gym environment
- Unlimited access to 1Rebel classes
- Regular team socials, nights out, and the best Christmas parties around!
- Opportunity to gain gym experience and become a 1Rebel trainer
- Discount on merchandise
1Rebel London, England Office
63 St Mary Axe, London, United Kingdom, EC3A 8AA
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