Freelance Experience Strategist

CH.S is looking for a talented Experience Strategist to support our growing Experience Design team; regarded for its high-craft, deeply considered and varied work for some of the world’s leading brands.

Join our fast-paced, high-output creative studio as a Senior Experience Strategist. In this role, you’ll be at the forefront of crafting best-in-class digital experiences for our clients, from integrated campaigns and consumer activations, to engaging digital experiences within the e-commerce space.

This position lies at the intersection of content strategy, campaign planning, and user experience design, where you’ll plan and deliver insightful, brand-aligned content journeys that guide the user through a seamless and engaging path to purchase. Ultimately, you’ll be responsible for transforming strategic campaign objectives into a production-ready reality, helping to shape our clients’ digital e-commerce experiences and drive customer engagement.

With experience in content design, UX design, or a similar multi-disciplinary role, you’ll be passionate about taking a leading role across the end-to-end design process. As well as being a seasoned practitioner, you’ll know how to take ownership of a project and drive its progression through the studio. You’ll have a flair for bringing coherence and clarity to complex or unstructured information and a passion to transform it into insightful content opportunities and end-user experiences – planning seamless narratives and journeys that achieve both customer and business value.

You’ll thrive in a collaborative environment, working closely with creative, design and project management teams. You’ll possess excellent communication skills to justify design decisions, present complex concepts with clarity and align the working team under a single vision, coupled with an ability to listen and receive feedback, iterate and pursue the best output possible.

As well as a sharp eye for detail, and a meticulous approach to documentation, you’ll bring creative flair and an enthusiasm that will be evident in your work. For this role, we’re looking for someone who values and develops experiences beyond the functional journey – how things look and how they feel, what we say, the way we say it, and how anything we create resonates with our audience and lands with strategic purpose. As such, you’ll be a strong storyteller and understand the importance of rational and emotive content, and the role it plays at various points in the user journey from awareness through to conversion.

At Clubhouse, you’ll have plenty of opportunities to work autonomously, but you’ll also be part of a nurturing environment with people keen to help you up-skill and progress in your role. You’ll have many opportunities for growth and learning through collaboration, exposure to different projects, involvement in new business, mentorship and training opportunities.

Key Booking Details

• Location: London (Open to Hybrid & Remote)
• Competitive Pay
• No Recruiters

Project Planning

• Distil and evaluate briefs and other project inputs to gain clarity around the jobs to be done.
• Support project planning by providing accurate estimates for tasks and collaborating on holistic project approaches.
• Collaborate with senior team members to ensure project milestones and objectives are met efficiently.
  

Customer Experience Strategy

• Contribute to the strategic discovery phase of projects, uncovering user insights and identifying opportunities to improve engagement and conversion.
• Utilise consumer research / insights to build user profiles and personas to ground and inform design solutions. 
• Plan content that resonates with the target audience, transitioning from campaign storytelling to guiding users through informative product journeys. 
• Leverage your content planning skills to evaluate inputs, ensure that content requirements are met, and highlight gaps or opportunities for enhancement.
• Showcase your ability to blend strategic thinking with creativity to translate our inputs into a coherent digital narrative that plays out across multiple touchpoints. 
• Contribute ideas and insights in workshops and discussions, using your communication skills to present concepts and explain design decisions clearly.
  

Design Process and Execution:

• Create production-ready campaign rollouts and digital experiences for our clients. You'll be the bridge between their vision, the customer’s needs and our creative execution.
• Interpret project inputs to truly understand user behaviour and draw insights into your work.
• Be familiar with various research techniques and know when and how to apply them.
• Interpret content plans or create them, depending on the needs of the project.
• Strategically map content and messaging across various digital touchpoints to create a consistent and engaging user journey.
• Create crystal clear wireframes and specifications that communicate carefully considered content hierarchies and narratives across the user journey as well as engaging UI solutions.
• Be an expert storyteller with a clear and informed point of view on copy and creative requirements.
• Write considered copy that engages audiences, builds desire and establishes belief in our clients’ products and services.
• Present the vision for the user experience to clients and brief design teams.
• Be a keynote wizard. Build presentations with a high-standard of craft and consideration.
• Prepare comprehensive toolkits and copy documents that empower our clients to execute flawlessly, providing clear guidelines for activation and publishing teams.
• Collaborate closely with cross-functional teams, including producers and designers, to ensure seamless implementation of user-centred design solutions.
• Be detail oriented and a guardian of the holistic user experience, ensuring internal teams are fully aligned on the requirements, deliverables and expectations throughout.
• Have fun, create beautiful work, and make a difference.
  

EXPERTISE

• Proven experience in content strategy, content planning, UX design or a related field.
• Demonstrable experience in contributing to digital projects, with a portfolio showcasing thoughtful problem-solving and a mix of campaigns and product experiences.
• Strong analytical, problem-solving and creative thinking abilities.
• Passionate about storytelling, content planning, and user-centred design, with a willingness to grow your skillset.
• Understanding of component-driven e-commerce platforms with the ability to work within established design systems.
• Passionate about creating intuitive design patterns when a project requires it.
• Excellent communication, presentation and collaboration skills, with a natural ability to persuade with the power of your argument  to both internal teams and clients.
• Able to connect with different mindsets and perspectives in a creative culture. 
• Ability to work across multiple projects simultaneously, and be able to prioritise efficiently alongside project management to ensure the deadlines are met whilst delivering high-quality work..
• Specialist in digital-led campaigns and experiences, but have a firm understanding of omni-channel experiences that will be considered in your digital strategies.
  

QUALITIES & CHARACTERISTICS

• Highly Motivated Self-Starter: A confident self-starter and a highly motivated individual with a strong work ethic, willing to step up when needed to ensure we always deliver for our team and clients. You’ll bring energy, passion and optimism to your role and will ensure that you and those around you are motivated and enjoy working together.
• Calm Under Pressure: Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects.
• Ambitious and Proactive: You’re eager to learn and excited to take on new challenges as you progress in your career.
• Detail-Oriented and Organized: You have a sharp eye for detail and can juggle multiple tasks and deliverables effectively.
• Collaborative and Adaptable: You thrive in a team environment and are comfortable working under the guidance of senior team members while gradually stepping into more responsibility.
• Positive and Open to Feedback: You bring positivity and clarity to fast-paced projects and are always looking for ways to grow and improve.
  

REQUIREMENTS

• 3–5 years of relevant experience in design, marketing, or creative services industries.
• A proven ability to collaborate effectively across disciplines, with a growing understanding of strategic, creative, and technical considerations.
• A portfolio that demonstrates thoughtful problem-solving and contributions to impactful digital experiences. A mix of campaigns and product experiences will be important.
• Familiarity with working on e-commerce platforms.
• Proficiency in design tools and software (primarily Figma and Keynote).
• Experience with fashion and sportswear brands (preferred)