Location: London HQ (Hybrid, 3 days per week in office)
Reports to: Digital Program Manager, Chief Customer Officer
Duration: 3–6 months (3-4 days per week)
What are we building?
An AI Email & Meeting Assistant that eliminates the admin burden for professionals in client-facing roles. Think sales, consultants, recruiters, people spend hours on emails, scheduling, and follow-ups. Fyxer AIl streamlines these tasks by understanding your inbox priorities, drafting replies in your own voice, and taking crisp meeting notes.
How has it been going?
🚀 Launched in March 2024, now at +$30M ARR from hundreds of thousands of paid users
🌍 Graduated from HF0 in San Francisco, learning from OpenAI, Instacart, and Snowflake leaders
💰 Raised Series B from top VCs to fuel rapid growth
Role Objective
Design and deliver a scalable self-serve customer education system that improves onboarding, accelerates feature adoption, and reduces reliance on 1:1 support.
What you'll do
1. Customer Education & Onboarding
Target: All core product features covered by clear, self-serve onboarding content
Audit existing onboarding and education content
Define a clear onboarding journey by customer type
Create or refresh core onboarding guides and feature walkthroughs
Deliver a documented onboarding content framework
2. Knowledge Base & Learning Hub
Target: A clean, accurate, and discoverable knowledge base covering all high-priority support topics.
Audit and restructure the knowledge base (IA, tagging, discoverability)
Create or update priority help articles
Deliver content templates and maintenance guidelines
3. Masterclasses & Scalable Education
Target: Scalable education content that reduces repeat education requests.
Design and deliver onboarding, feature, and use-case masterclasses
Create reusable assets (slides, scripts, recordings)
Deliver a repeatable masterclass playbook
Must-Have Skills
Strong, user-focused writing and editing
High product curiosity and ability to deeply understand the product
Strong project ownership and delivery focus
Knowledge management fundamentals (IA, structure, discoverability)
What We Value
We hire small numbers of exceptional people who want ownership and autonomy. As a founding marketer, you’ll be expected to work with urgency and intensity, but you’ll have responsibility and see your work have a direct impact.
Folks that thrive at Fyxer
You want to build and have impact from the ground up.
You want to have unreasonable ownership of your own world
You work hard, with intensity everyday & move incredibly quickly
You always challenge the systems you’re in to be better
Our Culture
Our culture is intentional — built for speed, ownership, and intensity.
We’re in the race of our lives to reshape one of the largest AI opportunities in the world: email. In this race, there’s only first or last.
We win by:
Moving fast — every second counts
Owning outcomes — full autonomy, full accountability
Never letting it slide — relentlessly striving for excellence
It’s intense — but focused. We remove distractions, support your wellbeing, and reward your impact.
This is a part-time (3-4 days per week) role, with a hybrid schedule (3 days per week in office) for approximately 3–6 months.
🚀 If you’re excited to join a world class Customer Success team inside a fast-scaling AI startup, we’d love to hear from you.
Top Skills
Fyxer AI London, England Office
Chancery Lane, London, United Kingdom
