Fraud Risk Senior Manager

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

The Fraud Risk Senior Manager is accountable for driving a proactive, product-led fraud risk management framework across Shawbrook’s 1st Line teams.

This is a hands-on role designed to close a current capability gap by embedding deep, granular fraud expertise within the 1st Line. The role holder will “own the agenda” on fraud risk — waking up every day focused on identifying emerging fraud threats, strengthening product-level controls, and enhancing fraud awareness across the Bank’s lending and deposit portfolios.

The role operates within the 1st Line and is responsible for:

• Embedding granular fraud risk assessments at product and segment level
• Ensuring effective, proportionate, and well-evidenced fraud controls are in place
• Developing segment-level fraud Early Warning Indicators (EWIs)
• Leveraging data analytics and AI to detect behavioural shifts and emerging fraud typologies
• Building fraud capability and awareness across business teams

The role requires close collaboration with CBO, COO, Financial Crime, Data, and 2nd Line Risk teams, ensuring clear ownership of fraud risks while maintaining strong alignment with regulatory expectations and the Bank’s risk appetite.

Success will be measured by the quality of fraud risk insight, reduction in fraud losses, strength of product-level controls, and demonstrable uplift in 1st Line fraud awareness and capability.

Key Responsibilities

Fraud Risk Framework & Product-Level Ownership

• Develop and embed granular fraud risk assessments at product and segment level across SME, Real Estate, RMB and Consumer portfolios
• Identify inherent fraud risks specific to each product design, distribution channel, and customer segment
• Ensure fraud risk assessments are dynamic, regularly refreshed, and aligned to emerging external threats
• Provide subject matter expertise into new product approvals and material product changes

Controls & Risk Mitigation

• Work with business teams to design, enhance, and evidence effective fraud prevention and detection controls (N.B Assessing control design and operational effectiveness will be undertaken by the Controls Testing team)
• Ensure fraud controls are proportionate, commercially balanced, and aligned to risk appetite

Data, Analytics & Early Warning Indicators

• Develop and maintain segment-level fraud EWIs linked to key fraud typologies
• Use data analytics and AI techniques to analyse customer behaviour, transaction trends, and application patterns to detect anomalies
• Identify behavioural shifts that may indicate emerging fraud risks

Training & Fraud Awareness

• Develop and deliver role-based fraud training tailored to front-line, underwriting, operations, and risk teams
• Drive fraud awareness campaigns aligned to current fraud typologies and external threat intelligence
• Embed fraud risk ownership culture within 1st Line teams
• Act as a visible fraud SME and trusted advisor across the business

Governance & Stakeholder Engagement

• Act as the primary 1st Line fraud risk subject matter expert
• Engage with 2nd Line Risk, Financial Crime, and Internal Audit to ensure alignment and transparency
• Support responses to regulatory queries relating to fraud risk management
• Contribute to relevant governance forums, providing clear insight on fraud exposure and mitigation activity

Skills & Experience

• Significant experience in fraud risk management within financial services (lending and/or retail banking preferred)
• Deep understanding of fraud typologies across SME, Real Estate, and/or Consumer portfolios
• Experience developing product-level fraud risk assessments and embedding fraud controls in 1st Line environments
• Strong data literacy, with experience using analytics and/or AI to identify fraud patterns and behavioural anomalies
• Demonstrable experience developing fraud EWIs and actionable fraud MI
• Strong knowledge of the three lines of defence model and regulatory expectations relating to fraud and operational risk
• Proven ability to influence senior stakeholders and drive change across business teams
• Experience designing and delivering effective fraud training programmes

Education / Professional Qualifications

• Relevant professional qualifications are desirable (e.g., ICA, ACFS, CFE, Risk or Audit qualifications).
• Shawbrook assesses candidates based on experience, skills, and impact as well as formal qualifications.

Key Attributes

• Fraud-curious and forward-looking
• Commercially balanced with strong risk judgement
• Data-driven and analytically rigorous
• Influential and credible across 1st and 2nd Line
• Pragmatic, hands-on, and delivery focused
• High integrity and professional scepticism

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done