Fraud Detection Specialist – Payment Detection (Hybrid)

Our Story

Hello there. We’re Zopa.

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

As a Fraud Specialist at Zopa, you will be pivotal in detecting and investigating fraudulent activities. You will work closely with the broader fraud team, leveraging our advanced fraud detection systems to gather and analyse data. Your key responsibilities will include identifying fraud within company systems and processes, investigating root causes, and managing complex fraud cases through to resolution. 

This is a hybrid role – the team works in the office on Tuesdays and Thursdays.

Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week.

A day in the life:

• Utilise your analytical skills and the ability to interpret complex data sets, to monitor and analyse transaction data identify trends, issues, and opportunities for improvement. 
• Detail oriented with strong organisation skills and the ability to manage multiple tasks simultaneously. 
• Conduct thorough reviews of CIFAS reports during onboarding screenings, analysing the data to identify potential fraud indicators and making informed decisions on the appropriate outcomes. 
• Maintain clear and consistent communication with customers throughout the investigations process. This includes, informing the customer of the status of their case, managing their expectations. 
• Reporting to CIFAS and liaising with other financial institutions/law enforcement agencies where applicable. 
• Assist seniors and team leaders where required, offering guidance, support and training to associates across Zopa with fraud related queries and providing feedback to support and improve fraud processes.

About you:

• Proven experience of working in a fraud detection role with a financial institution.
• Knowledge of Fraud and AML laws and regulations and reputational risks to further improve the fraud investigation processes. 
• Adaptable in a fast-paced environment with the ability to manage a varied workload and meet SLAs. 
• A team player that acts with integrity and treats our customers and associates with respect. 
• Excellent communication and customer service skills. 
• An inquisitive and proactive attitude. 
• Bonus points for: 
• Previous experience using Salesforce. 
• Familiarity with CIFAS reporting and financial regulations. 
• Experience with fraud systems and tools such as FeatureSpace and Mitek.

#LI-LH1

We're on the move! 

Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.

At Zopa we value flexible ways of working.

We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.

You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.