Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.
Are you enthusiastic about battling fake content? Are you ready to use your comprehensive analytical background to make a huge difference in addressing the problem of fake reviews? Then we’re looking for you! Join our international Fraud & Investigations team as our new Fraud Detection Analyst, enabling us to enhance online trust and protect consumers and businesses worldwide.
As our Fraud Detection Analyst, you will be responsible for data analysis & rule writing to prevent, detect, and combat fraudulent behavior on our platform. Our team is in search of an enthusiastic person ready to delve into a diverse set of complex and occasionally uncertain matters in the field of online trust, using data interpretation to provide insights.
What you’ll be doing:
- Identify fraud trends and curate a deep understanding of fraudulent behavior on our platform via expert use of SQL, Google BigQuery, and Google Looker.
- Formulate rules off the back of your analysis to mitigate fraudulent behavior across our platform.
- Carry out ad-hoc investigations of escalated cases related to potential misuse of our platform and assist with media, legal, and customer cases.
- Partner with our data science experts to propel our technological and procedural approaches to the forefront of identifying fraudulent activity.
- Work closely with our engineering teams to enhance internal tools and databases that enable us to combat fraud and scale effectively.
- Act as the go-to person for other departments within Trustpilot to provide analysis of customer and reviewer behavior on the platform.
- Presenting and communicating the results of analyses and investigations to a variety of stakeholders across the department and wider company.
- Work closely with and report to our Lead Fraud & Investigation Analyst.
Who you are:
- Bachelor of Science (BSc) or Master of Science (MSc) degree in a field related to Science, Mathematics, or Computer Science or similar industry experience.
- Proven experience working with large datasets.
- Experience in answering difficult questions using large datasets and the ability to translate complex data into easily understandable reports.
- Experience writing queries and preparing reports using SQL or equivalent language.
- Motivated to pursue self-learning and broaden your competencies when presented with fresh obstacles.
- Prior knowledge of formulating rules to combat fraudulent behavior is a bonus.
- The capability to handle various assignments simultaneously with a forward-thinking mindset.
What’s in it for you:
- A range of flexible working options to dedicate time to what matters to you
- Competitive compensation package + bonus
- 25 days holiday per year, increasing to 28 days after 2 years of employment
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
- Pension and life insurance
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- Full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Season ticket loan and a cycle-to-work scheme
- Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
- Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
- Independent financial advice and free standard professional mortgage broker advice
We are:
100% enthusiastic about fraud and tackling misuse, but there is much more to come. We value collaboration, take pleasure in our collective work, indulge in light-hearted moments, and exchange insights to enhance each other's potential. Our team is part of the Trust & Transparency team and we promote real change within the business and the wider online review sector, with a mission to help Trustpilot become a universal symbol of trust and upgrade the world.
Still not sure?
We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Top Skills
What We Do
Hi. We're Trustpilot.
We don’t mean to brag, but we’re not your average review provider. We’re the only review platform open to all businesses and consumers — yet independent of both — and trusted around the world for our focus on transparency and content integrity.
For consumers, we’re a direct line of communication to the businesses that shape our world. For businesses, we’re a way to learn from customer feedback and offer better products and experiences.
Why Work With Us
Trustpilot is on a global mission of expansion to create trust and transparency within the online shopping experience. Founded in Denmark in 2008, we have six offices globally, with NYC being our flagship location in North America. With an "in it to win it" mentality, employees enjoy a collaborative environment that fosters professional development
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Trustpilot Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balanced work-life environment, with flexibility and the option to regularly work from home part of the week
