Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Summary:
We are looking for a Fraud Associate to join our team and help monitor daily transaction activity. In this role, you will use BI tools to identify fraud patterns, manage chargeback programs, and work closely with merchants and card schemes (like Visa and Mastercard) to mitigate risk. This is a hands-on position for an analytical thinker who enjoys investigating data and improving security processes in the payments industry.
Responsibilities:
- Monitor and investigate suspicious transactions, merchants, and third-party activity daily.
- Dive deep into fraud patterns across our portfolio using internal BI & external Fraud monitoring tools – spot trends, think critically, and act fast.
- Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies.
- Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security.
- Communicate with merchants and partners to assess fraud risks and agree on next steps. You'll be a trusted go-to for SMB clients when it comes to compliance and fraud-related queries.
- Collaborate with card schemes like Visa / Mastercard / Amex / Discovery and alternative payment method on program breaches, appeals, investigations, and reporting.
- Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements.
- Work hand-in-hand with the Risk team to identify and monitor high-risk merchants.
- Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work.
- Other ad hoc tasks can be assigned by the manager as needed.
Requirements:
- 2+ years of experience with BI tools such as Oracle BI, SAP, Qlik, Tableau, Elastic Search or SQL, or advanced Excel skills are a must.
- A degree in Banking & Finance, Statistics, Data Analytics, Economics, or similar, or hands-on experience in fraud/investigative roles within Payments or Banking.
- Acquiring background is highly advantageous.
- Big plus if you have direct experience supporting small-to-medium business (SMB) clients.
- Clear, confident communication in English (both spoken and written).
- Strong analytical mindset with great investigative instincts – you don’t stop until you get to the "why".
- Able to manage multiple priorities with focus and independence – you’re organized and driven.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
