Franchise & Wholesale Executive

12 months Fixed Term Contract

Purpose of the post:

Provide administrative support to ensure Franchise Partners and Wholesale accounts orders are processed and stock fulfilled accurately and on time. 

To provide analytical support within trading and sell-in analysis to contribute to meeting sales targets and maximise opportunities. 

To provide service excellence to our Partners and Customers in line with our brand values.

Main duties and responsibilities:

Stock Fulfillment & Invoicing:

·       Daily review of available stock for each account, working to collection and shipping parameters.

·       Run and check allocations for Franchise and Wholesale nominated accounts, ensuring 100% fulfilment.

·       Closing of manifests to prompt invoicing and dispatch of orders.

·       Book shipments on pre-agreed, bespoke customer portals.

·       Co-ordination of dispatches to customers in the UK, US and EU, ensuring on time deliveries.

·       Ensure all export documentation is compliant to the Country of delivery.

·       Raise stock shortfall issues identifying actions to flag to wider team.

·       Process of invoices, debits and credits for Partners & Accounts.

·       Liaison between Credit Control and Finance teams to facilitate accurate and timely

shipments within credit limits.

·       Internal liaison with Logistics team and direct liaison with warehouses located in EU, US and UK.

·       Weekly review of excess stock to identify and action accordingly.

Order Management:

·       Seasonal order book management for Franchise & Wholesale nominated accounts through our in-house order systems.

·       Process of order confirmations, invoices, debits and credits.

·       Create, manage and update delivery schedules for nominated accounts.

·       Liaise with Buying and Production teams for any stock and product queries.  Attend weekly delivery meeting and communicate back updates.

Sales, Trading & Analytical Support:

·       Day to day contact and support for nominated accounts to analyse trade and identify opportunities for new and re-orders.

·       Support the Sales & Operations Manager analysing sell through to maximise sales.

·       Communicating deliveries, delays and updates back to the nominated accounts on an ongoing basis.

·       Ensuring we are actively selling from our available to sell stock pool.  Generating the weekly stock lists to send to all accounts.

·       Daily management of sales email inbox relating to areas of responsibility.

·       Align and co-ordinate with the other Executive on the team ensuring a collaborative approach and consistency of operations.  

Selling Campaigns & Sample Management:

·       Support the creation and upkeep of linesheets within Joor (selling portal platform). 

·       Support the Sales Manager in preparation for collection previews and co-ordination of appointments.

·       Support the Sales Manager in sales appointments.

·       Maintain the department sample set within continuity collections and co-ordinate sample requests with the design team for relevant meetings/events.

Please note, the roles and responsibilities listed above are indicative of the position and are not exhaustive and the role includes actions based on any reasonable requests by a line manager.

The successful candidate will enjoy access to a variety of discretional benefits such as:

• 21 days annual leave entitlement + plus Bank holidays each year
• Generous staff discount across a variety of brands
• Auto-enrolment into company pension scheme
• Cycle to work scheme
• Seasonal ticket loan
• Charity time-bank scheme
• Ability to purchase additional annual leave