Company Description
Air Charter Service are the largest charter brokerage, operating in over 30 offices across the globe. We are a charter provider that goes the extra mile to ensure each and every one of our customers experience service beyond expectation.
We have an exciting, rare opportunity for a Flight Services Executive to join the team here in our Surbiton HQ. With customer service at the forefront of everything we do, this is a great opportunity for someone with previous experience working in a customer facing role to support the sales team in ensuring all private charters go off without a hitch!
Job Description
- Act as the liaison between brokers, airlines, clients and suppliers
- Preparing flight briefs for clients
- Ensuring proper handover to brokers, airlines and operations
- Overseeing flight departures and flight riding on board charters
- Accurate data entry, logging of flight times
- Report and maintain information about flight updates and issues
- Complete flight documents for confirmed charters
- Updating the customers and brokers on the progress of the flight when necessary
- Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed
Qualifications
About you
- Previous experience working in a customer facing role is essential
- Aviation or airport experience is desired
- Fluency in a second language is desirable
- Eligible to frequently travel, often at late notice
- Full UK driver's license
- Deliver high quality of service
- Exceptional communication skills and phone etiquette
- Ability to meet deadlines and problem solving skills
- Ambition, drive and self-motivation
- Friendly, personable and empathetic
- A hard-working team player
Additional Information
Starting salary of £30,000 per annum
- 22 days’ holiday per year, increasing to 25 after 1 years service & with length of service
- Free breakfast and lunches in our onsite canteen "The Hangar"
- Private healthcare and pension
- Free onsite gym
- Career development opportunities
- Onsite car park
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Diversity and Inclusion
Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices.
