We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our global worldwide.
Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.
Job DescriptionWe are seeking passionate customer service champions who are excited to be part of one of the world’s leading online gambling companies.
We are looking for Finnish speakers to join our vibrant Customer Service department at our Malta hub. At bet365, customer service is more than handling queries; it is about creating positive experiences and making every interaction count.
This is more than just a job; it is a career opportunity supported from day one by our in-depth training programme and ongoing development designed to help you build your skills.
As a Customer Service Advisor, you will play a vital role in shaping our customer experience. You will be the voice of bet365, supporting our customers with betting, payments, and account queries via Live Chat, email, and phone.
This full-time position follows a flexible pattern designed around the sporting calendar and includes evenings, weekends, and public holidays with a rotation to ensure an even schedule.
We provide a competitive basic salary of €35,600, plus enhanced rates of pay, clear development pathways, and a rewarding bonus scheme.
We also invest in your wellbeing and sense of belonging with comprehensive health insurance, free gym access, birthday leave, an onsite restaurant, and a variety of social and team events throughout the year.
Qualifications- Fluent proficiency in verbal and written Finnish communication.
- Strong communication skills in English, both written and verbal.
- Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer inquiries.
- Active listener, with the ability to understand customer needs and provide tailored support.
- Customer-centric with a passion for delivering outstanding service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail to ensure accuracy.
- Ability to multitask efficiently in a fast-paced environment.
- Creative problem-solving capabilities to resolve challenges independently.
- Strong individual and team collaboration skills.
- Engaging with customers through Live Chat, telephone, and email, ensuring clear and efficient communication.
- Using internal tools to investigate and resolve customer inquiries, coordinating with various departments and escalating issues within the Customer Service department as needed.
- Resolving customer requests and complaints promptly and courteously.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements to provide accurate information.
- Promoting and advocating for responsible gambling practices among customers.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.
