In this role, you will support the operational health, optimization, and continuous improvement of finance systems in close partnership with the Finance function. You will analyze business processes, document requirements, support system enhancements, and drive execution through testing and structured issue resolution to improve overall system performance.
The Manager, Global Technology Support Services is responsible for the global delivery, evolution, and continuous improvement of end-user technology support services. This role provides proactive leadership across help desk operations, audiovisual (A/V) services, and end-user device lifecycle management, ensuring a high-quality, customer-centric experience for a globally distributed workforce. This hands-on leadership role operates at a strategic and operational level to lead internal teams and manage global vendors. The Manager, Global Technology Support Services partners closely with Network, Security, and Engineering functions, and establishes scalable service models, supply chain capabilities, and performance metrics aligned to enterprise standards.
This position is based in London and reports to the Senior Director, Security Architecture & Engineering.
What You’ll Do
Partner with Finance stakeholders to gather, document, and validate business requirements.
Translate business needs into clear technical specifications and system configurations within NetSuite.
Support the ongoing health, stability, and performance of finance systems, including issue diagnosis and resolution.
Document “as-is” and “to-be” processes to support structured system improvements.
Execute system enhancements, configurations, and testing cycles (including UAT).
Maintain system documentation, workflows, and change logs within Jira and Confluence.
Contribute to process optimization initiatives that improve efficiency, controls, and data integrity.
What We’re Looking For
Bachelor’s degree or equivalent practical experience.
1–3 years of experience in systems analysis, finance systems, or ERP support roles.
Exposure to finance operations and enterprise systems environments preferred. Job Description Experience with NetSuite administration, configuration, and reporting.
Experience with Jira and Confluence preferred.
Strong ability to translate business requirements into technical work.
Proficiency in system testing, requirements documentation, and gap analysis.
Data analysis and reporting capabilities.
Understanding of finance processes (GL, AP, AR, reporting).
#LI-TB1
About CFA Institute
CFA Institute are the global leader in investment excellence and ethics. With nearly 200,000 charterholders across 160 markets, we drive professional growth, ethical behavior, and better markets. We care about our employees’ well-being, offering industry-leading benefits like:
Comprehensive health coverage for you and your family
Generous leave and time off
Competitive retirement plans
Flexible work options
Wellness, education, and support programs
If you feel this opportunity could be the next step in your career, we encourage you to click “Apply” and complete our three-minute application.
Be part of a team committed to putting investors first and growing economies. Follow us @CFAInstitute on LinkedIn and X.
Important Message: Your application must clearly demonstrate how you meet the requirements as CFA Institute cannot make assumptions about your education, experience, or location. We thank all those who apply. Only those selected for further consideration will be contacted.
We are an Equal Opportunity Employer. CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law. This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal. This is a global policy that applies to all CFA Institute employees, regardless of location.
If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process. Please send an email to [email protected] noting the accommodations or assistance you are requesting. Please do not include any medical or health information in this email. We will review your request and contact you to discuss the possible options and arrangements. We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.
Our application is not compatible with Internet Explorer (IE). We recommend using Chrome.
