We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as a Finance Business Partner at Civica
As a Finance Business Partner - Chief Customer Office, you'll be at the heart of Civica’s customer delivery engine, working closely with senior leaders across our Services and Support functions. This role is pivotal in supporting investment decisions, driving cost efficiency, and enabling the strategic development of our SaaS product portfolio.
Reporting to the Senior Finance Business Partner, you’ll play a key role in shaping financial plans, analysing performance, and translating operational metrics into actionable insights. Your work will help ensure financial discipline is embedded across the portfolio, while supporting Civica’s growth and transformation through data-driven decision-making.
What you will do to be successful in this role
If you enjoy building strong working relationships, turning data into clear business guidance, and supporting teams to succeed, this is a great opportunity to make a meaningful impact. Also, if you're someone who likes to be proactive and collaborative and thrives in cross-functional teams, skilled at balancing competing priorities, this will be the role for you!
Key responsibilities:
- Act as a trusted finance partner to operational leaders across Civica’s Chief Customer Office.
- Support financial planning, budgeting, and forecasting across Services and Support, including delivery programmes.
- Drive accountability for operational performance by preparing business cases, tracking KPIs, and analysing financial outcomes.
- Translate operational metrics (e.g., utilisation, delivery margins, contract performance) into financial insights for stakeholders.
- Collaborate cross-functionally with FP&A, Services and Support, and Commercial Teams to align financial plans with delivery capacity and strategic goals.
- Influence resource planning, contract economics and investment prioritisation.
- Support Civica’s growth and transformation initiatives by analysing key SaaS metrics such as ARR, CAC, churn, and service profitability.
- Contribute to process improvements in forecasting, cost allocation, and project tracking across the Chief Customer Office.
- Present clear, actionable insights to stakeholders to support decision-making and performance improvement.
Requirements
- Experience in a finance business partnering role or supporting clients within a SaaS, technology, or product-led environment.
- Commercial and financial understanding of service delivery models, contract economics and operational KPIs.
- Able to influence and challenge stakeholders using data-driven insights.
- Skilled at translating financial and operational data into clear, compelling narratives for both technical and non-technical audiences.
- Strong analytical, modelling, and forecasting skills - comfortable with large data sets and scenario analysis.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
