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About the role and the team:
The Finance Analyst – International Customer Service is responsible for ensuring that business decisions are appropriately based on accurate and reliable metrics and financial information. You will drive cost awareness and efficiency of the Global Customer Experience ("GCX") teams based predominantly in Dublin, Berlin, and Shanghai, whose mission is to help eBay’s customers and tackle their problems in the quickest, simplest, easiest, and most cost-effective way possible…while making them feel great about eBay along the way.
What you will accomplish:
- Finance Analyst for Global Customer Experience (GCX). Includes monthly forecasting, annual budgeting, and ad-hoc project support
- Responsible for the execution of the monthly financial close, journal entries, accurate financial reporting of expenses, and the hiring plans for all the regional functions
- Drive analysis of cost trends and articulate related cause and effect to GCX managers
- Partnering with Capacity Planning, Partner Management, and GCX leaders to align monthly and quarterly spend
- Be an active business partner who helps guide decisions and resource allocations by providing a deep understanding of return on investments on business decisions: ability to draw out insights and challenge based on trends and variance analysis
- Continuously identify opportunities to automate and streamline processes to increase efficiency and accuracy in the operational planning processes
- Provide insightful and actionable monthly reports comparing actual trends against budget and forecast assumptions
- Build presentation content for Monthly Business Review of key metrics and expense drivers
- Assist in the development of Business Strategy and maintain a high level of communication with eBay Leadership, including facilitating meetings and presenting analyses
- Organize, interrogate large quantities of data, and draw out valuable insights by using Excel, SQL, and Tableau
What you will bring:
- Bachelor’s degree in Business, Accounting, Finance, Economics, or STEM (Masters preferred)
- Passionate about business and eCommerce
- 2-4 years of finance experience with exposure to various areas (business analysis, accounting, FP&A, etc.) and functions (esp. operations)
- Strong MS Excel command
- Ability to present and drive decision-making at all levels of the organization
- Strong interpersonal skills and proven ability to partner effectively with all functions and levels within the organization
- Excellent written and verbal communication skills
- Ability to multi-task and deliver on tight timelines
- Ability to perform in a matrix organization with a high degree of complexity and ambiguity
- Professional qualification (ACCA, CIMA or ACA) preferred
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