Field Support Engineer

At S&W, we help our clients thrive by simplifying the complex, illuminating new paths, and shaping solutions that make a difference. As one of the UK’s top 10 fastest-growing accountancy firms, we have been a trusted partner since 1881—helping businesses and individuals meet challenges and seize opportunities across generations.

Built on expertise and driven by ambition, we provide a comprehensive range of services, including tax and accountancy, advisory and assurance, corporate finance, and restructuring. We are defined by our purpose—to help navigate challenges, unlock potential, and achieve the extraordinary.

What will you be doing?

We are looking for an experienced and talented Field Support professional to contribute to the effective running of the S&W Digital (DTS) Support team. This role is all about providing support to our teams on a business-wide level. You’ll be the go-to person for deskside support issues in Newcastle and Scotland, assisting colleagues across all levels, including Partners —giving you direct exposure to key stakeholders and the chance to make a real difference in our day-to-day operations.

So come and be part of a supportive and ambitious Digital Technology Services (DTS) team that values knowledge sharing, continuous improvement and teamwork.

This is a permanent role to be based at our Newcastle Upon Tyne office for 5 days per week, but will require travel to other S&W offices in Scotland – particularly, Edinburgh, Stirling & Kirkcaldy.

It is initially expected that travel to offices in Scotland will be circa 3 full days per month.

You must also be able to attend training sessions at other S&W offices, such as Liverpool and Bristol. Speak to your recruiter for more details.

As a Field Support Engineer, your responsibilities will include among others

• Provide hands-on support for endpoint devices, user permissions, and application issues, including desk visits and laptop builds
• Monitor and manage incidents and service requests from initiation to resolution, ensuring timely updates to users
• Support video conferencing and meeting room technology in collaboration with third-party providers and internal teams
• Use ITSM tools to log, track, and escalate faults to appropriate support channels
• Create and share documentation for recurring issues to improve knowledge across the Service Desk
• Assist with non-BAU tasks and projects, including travel to meet business needs

Skills and Experience

To be successful in this role, you should have experience

Experience in supporting the following:

• Proficient in Windows 11, Microsoft 365 (including Azure), and Microsoft Teams
• Hands-on experience with Active Directory, Group Policy, and mobile device support (iPhone & Android)
• Familiarity with Polycom video conferencing and networking basics (TCP/IP, WAN, VLANs)
• Skilled in PC/Laptop/VDI image deployment and endpoint troubleshooting
• Experience using ITSM tools and supporting users across all levels

Desired

• ITIL Foundation certification or relevant intermediate qualifications

As a colleague here at S&W you will have access to benefits that include

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependent)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave
• Fully funded training towards professional qualifications
• Cycle to work scheme
• Season ticket loan
• Eye care support

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At S&W we have a wide range of highly active employee resource groups and we’re delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workplace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.